IT Support Services
Perth
Rest easy knowing your local, reliable IT partner is just a call away, ready to resolve any tech trouble.
An IT Partner of ASX Listed & Government Organisations
SERVICES
Dedicated business IT support in Perth
Let’s face it, IT can be a real pain in the neck for businesses in Perth, but it doesn’t have to be that way. That’s why we offer comprehensive IT support services that tackle all your technical issues head on.
Our Perth based IT team is made up of some of the best tech support people in the business. They’re dedicated to getting you up and running smoothly, with a can-do attitude and a deep understanding of the issues you face.
At TechBrain, our commitment to delivering top-notch service is at the very heart of what we do. Whether it’s software glitches, network connectivity problems or simply implementing new tech – our team is here to provide the expertise and advice you need to get the job done.
Partnering with a reliable IT support company like ours can make a real difference to your business. We help you avoid lost productivity and lost revenue by getting your tech issues sorted out quickly and efficiently.
We offer a range of IT support services, including troubleshooting, technical support, system updates and more – all available for 10 hours a day, 7am to 5pm. And, of course, we also offer support outside those hours so you can get back to work as quickly as possible.
Our services are tailored to meet the specific needs of the professional services market in Perth. We understand that every business is unique, and we work with you to deliver a customised support package that meets your specific needs.
Ineffective IT support can be a major cost to Perth businesses – think about it, downtime, frustrated staff, lost opportunities… the list goes on. Do your current IT support team struggle to get back to you in a timely manner?
Don’t they have the right experience, or the right software to get the job done efficiently?
These are the kinds of issues that can cause you real problems – and they can ultimately impact your bottom line. But with TechBrain’s Perth IT support team at your side, you can have peace of mind. We handle it all, so you don’t have to.
Let us take the tech headache off your back. So you can get on with what you do best – running your business.
Help Desk Support
Our helpdesk team is all about providing fast, user-friendly support that keeps your business running smoothly. We sort out technical issues, streamline system usage and get software running at its best, all so your team can stay productive and focused.
On-Site Perth Based Support
When the tech gods let you down, our skilled technicians are there to provide on-site support at your Perth premises. They’ve got the expertise to troubleshoot even the trickiest problems, set up hardware, and roll out system upgrades – all so your tech infrastructure runs like clockwork.
Software Support
We’ve got your back when it comes to third-party software – we tackle all the tricky issues head on. We handle installations, updates, and bug fixes with precision, and empower your team to get the most out of their software. We’re the go to people for getting you connected with software vendors, and getting immediate assistance when you need it.
IT Infrastructure
Our managed IT services include regular maintenance of your hardware and network to keep things running smoothly and reliably. We work proactively to ensure your IT systems are efficient, downtime is minimised, and your business stays productive. Trust us to take care of your hardware and network needs.
Cyber Security
We work tirelessly to keep your computer systems secure – locking down potential threats, managing data security protocols, and staying one step ahead of the cyber threat landscape. From network security audits, to anti-virus protection, to swift incident response and device security, we’ve got your back.
Cloud Solutions
We support you every step of the way with cloud setup, migration, and troubleshooting. We ensure seamless integration, robust security and optimal performance of your cloud-based infrastructure – and help you get the most out of Software-as-a-Service platforms. By embracing the cloud, you can unlock new levels of collaboration and growth.
Dependable Data Recovery
Data loss can be a disaster for your business – that’s why we’ve got the skills and expertise to recover your valuable data from all sorts of media, including hard drives, servers and RAID systems. We work to get you back up and running as quickly as possible.
IT Consulting & Strategy
Our team provides strategic guidance to help you make sense of the digital landscape and make informed decisions about your tech investments. By embracing the cloud and implementing scalable solutions, you can position your business for long term success and get ahead in your industry.
Remote IT Support
With our advanced remote tools, our skilled IT support technicians can get to the bottom of technical issues, and resolve them quickly and easily – even when you’re offsite. We keep your team productive and connected, wherever they are.
OUR POSITION
Setting the Standard
Leading our support operations means ensuring every interaction adds value. We combine technical expertise with business understanding to deliver solutions that stick.
Court Smyth - Senior Systems Engineer
Our team doesn't just solve problems - we prevent them, ensuring your business runs smoothly 24/7.
Gordon Watson - Service Delivery Manager
THE NUMBERS
Responsive IT Support
Get Started
Responsive IT Support
When You Need It
Our Australian-based IT support team is ready to resolve your tech issues quickly and efficiently.
Response Time
22 min
Response team average time to respond
Resolution Time
3.84 hrs
Response team average time to resolution
1st Call Resolution
77.79 %
Percentage of tickets resolved on first call
System Uptime
99.98 %
Reliable uptime for your systems
ABOUT
Proactive IT support saves time & money
In this crazy fast paced digital world, Perth businesses can’t live without tech for even a second. Everything from emailing clients and shared files to customer service and beyond relies on it.
Maintaining a solid tech setup isn’t just a nice to have, it’s absolutely essential for keeping your business running smoothly. That’s where proactive IT support comes in.
Ensuring Business Keeps on Running
Our proactive IT support strategy is all about being one step ahead of problems. We are constantly on the lookout for potential issues and squash them before they ever get a chance to turn into costly, time-wasting headaches.
Without proactive support you risk having your whole business grind to a halt, which does nothing but hurt your bottom line.
Our team carries out regular system maintenance and checks – we make sure that things like running out of storage space, outdated software, or potential security risks are nipped in the bud before they ever get a chance to cause any trouble.
If these things are left unchecked, things can quickly get out of hand, and you could end up losing data, getting hacked, or having to deal with all sorts of other problems that can shut your business down fast.
It’s Not Just About Keeping the Lights On
At TechBrain, we don’t just stop at standard system maintenance. Our Perth IT support team really puts in the effort to make sure that everything is running smoothly, all the time.
We monitor system performance, review data in real-time and get feedback from you to make sure that we catch any potential issues before they ever become a problem.
By being proactive we cut down on time spent on resolving issues, and get your team back to doing what they do best – running the business.
It’s a big win-win all round – more productivity and less stress for you and your team.
Helping You Make the Most of Your Tech
Our IT support experts are here to guide your team in getting the most out of the software and systems you’ve invested in. We run training sessions so that your staff have the knowledge they need to work efficiently and effectively.
By empowering your team with the skills and knowledge they need to do their job, we help you get the most out of your tech.
Boosting Productivity with Latest Tech
Proactive IT support isn’t just about fixing problems when they come up. By regularly upgrading your systems, optimising your network and keeping up with the latest and greatest technologies, we can really boost the performance and efficiency of your systems.
Better yet, a faster more reliable network gets things done faster and makes it easier for teams to collaborate, while the right productivity tools make communication and workflows a breeze.
Our team keeps up to date on all the latest industry trends so you can be sure that your business is always running on the best tech available.
SKILLS & EXPERTISE
Responsive, local team you depend on
At TechBrain, we’ve assembled a top-notch team of IT pros who love delivering solutions that make a real difference to Perth businesses.
With a broad range of expertise across different areas of IT, our team can quickly spot issues, prevent them from becoming major problems and get your business back up and running in no time.
We make sure our team stays up to date with the very latest tech by providing continuous training and professional development.
This means you can be sure that we’ve got the skills and expertise you need to tackle even the toughest IT challenges.
Using the Best Tools to Get the Job Done
We know that having the right tools of the trade is essential to providing the best possible support. That’s why we invest in the very latest IT tools and technologies that give us the edge to quickly diagnose and resolve issues.
Our IT support team is always looking to the future and exploring new technologies that can give your business an edge.
By staying on the cutting edge of tech, we can fix issues fast, reduce downtime and keep your business running smoothly.
Simplifying IT Support
We know that IT support doesn’t have to be complicated or confusing. That’s why we’ve invested in a user-friendly ticketing system that makes it easy for you to get the support you need.
You can simply submit a support request, track the progress of your issues and be kept in the loop every step of the way.
By making IT support simple and transparent, we build strong relationships with our clients and ensure that you get the support you need to keep your business running.
Extended Hours to Meet Your Needs
We know that IT issues can pop up at any time, not just during business hours. That’s why our IT support team is available for at least 10 hours a day, from 7am to 5pm.
And we don’t just stop there – we offer additional support outside of these hours so you can be sure that we’re on hand to help when you need us most.
Our dedicated team is always ready to deliver the solutions you need to keep your business up and running, no matter what time it is.
Keeping Up with the Latest Trends
We’re committed to staying ahead of the curve when it comes to IT trends and best practices. We know that this is the best way to ensure that your business always has access to the latest solutions that can help take you to the next level.
By working with us you can be sure that you’re always getting the best possible IT support to help your business thrive. In today’s extremely fast-moving digital world, it’s crucial for businesses to keep up if they want to stay ahead of the pack in the competitive landscape.
Our IT support team are 100% committed to continually upgrading their skills and knowledge so we can keep right up to date with the latest technology and trends.
By having a really good understanding of whats coming down the track in IT terms, we can give you proactive advice and solutions that not only tackle your current needs but also help your business to grow and be successful in the long-term.
With TechBrain as your trusted IT partner, you can have total confidence navigating the constantly shifting digital landscape and grab hold of new opportunities for growth and innovation.
Benefits
The advantages of local IT support
The advantages of local IT support
for Perth Businesses
We’ve got a wealth of experience and IT know-how at TechBrain which means were able to provide customised solutions that tackle the individual challenges and opportunities facing local companies.
By working closely with a dedicated, local team that really understands your business inside out, you can build a long-term partnership based on trust, transparency and a shared commitment to your companys success.
Swift Response Times
Our support teams can jump on critical issues remotely or on-site super quickly, minimising downtime and ensuring your business keeps running smoothly.
Cost Savings
We can help your business scale to meet its evolving needs without the overhead costs of hiring and training extra IT staff.
Local Experience & Expertise
Our Perth-based team are literally brimming with technical know-how and experience, always up to date with the latest IT trends, they’ll solve even the trickiest IT problems.
Proactive Monitoring
We proactively monitor your systems, identify potential issues and perform regular maintenance, stopping problems before they even happen.
Focus On Core Business
By engaging with a local IT support partner, your internal IT team are free to focus on core business objectives rather than day to day IT issues.
Trusted Partners
When you partner with TechBrain, you can build strong, trust-based relationships that last,with a focus on your businesss success.
THE PROCESS
See the value in our
See the value in our
IT support team
At TechBrain, we know that every IT challenge is as unique as the business behind it, thats why weve developed a streamlined process to make sure your issues get resolved as efficiently and effectively as possible.
When you partner with us for your IT support needs, you can enjoy peace of mind knowing that your concerns will be addressed in just three easy steps.
Perth Response team
Our trained technical support staff are onto your tickets pronto, troubleshooting complex issues and implementing effective solutions. With 90% of cases resolved at this stage, business can get back to normal in a jiffy.
Senior Technical Team Support
For more serious concerns, our seasoned technical IT experts step in. They not only resolve tricky issues but also come up with proactive, forward-thinking solutions to secure your businesss future and mitigate risks associated with outdated IT infrastructure.
On-Site Technical Assistance
When necessary, our on-site team pops round to sort out complex hardware or network problems on-site. They are dedicated to diagnosing and resolving issues efficiently, ensuring optimal system performance and network performance for your business.
Customer Satisfaction Customer
Customer
Satisfaction Data
TechBrain’s customers are at the center of everything we do.
We’re committed to helping you understand the business impact of your technology decisions.
Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.
That improvement is driven on feedback and a Net Promotor Score we take monthly.
FAQ Your IT support
Your IT support
questions, answered.
What sizes of Perth businesses does your service support?
We here at TechBrain pride ourselves on our ability to support the diverse needs of Perth businesses, of whatever size or industry. While a fair chunk of our client base is made up of small to medium-sized enterprises (SMEs), we also frequently work with large government organisations & smaller entities like non-profits.
Our technical support staff are super adaptable to provide tailored solutions, whether you need a small bit of help or comprehensive enterprise ICT support. With our flexible service levels & deep understanding of the unique challenges facing Perth businesses, were here to help you navigate the fast-moving digital landscape and reach your goals.
What happens to my in-house IT support team?
Many of our clients prefer to keep their IT support in-house, and we totally get that. We’ll take a more of a supporting role, working alongside your internal team to make your company run even more smoothly.
Our IT support services can help out with tasks like monitoring your systems remotely, creating reports, and even providing a hand with more complicated projects like setting up cloud or automation services. Whenever your in-house team needs some extra help, we’ll be ready to lend a hand – getting issues sorted out quickly.
Is it necessary to be at my computer when I contact the IT help desk?
While it’s not always essential to be sat at your computer when you need help, it can actually be a big help in loads of situations. Being in front of your computer lets out support techs guide you through the troubleshooting process, get real-time info on the problem you’re facing and even get a look at the error messages or weird behaviour for themselves.
This kind of interaction can often lead to a much faster and more accurate diagnosis. That lets us get you the right solution, and get your issues sorted out in no time. We know there might be times when you need to reach out while you’re not at your desk though, and in those cases our experienced techs will still do their best to figure out what’s going on and get things sorted.
Is remote IT support available for offsite workers?
Absolutely. We can do remote IT support for your offsite workers – our IT techs are all set up to help with all sorts of technical issues from anywhere. That means your offsite employees can get the prompt and efficient IT support they need, without having to wait for someone to come and visit.
We can use all sorts of remote tools and chat to get things sorted, no need for an on-site visit. That keeps productivity going and cuts downtime for your remote workers.
Will my project be assigned a dedicated IT technician?
For big or tricky projects, a dedicated IT tech or even a whole team might be assigned – that way they know the project inside out and can get things sorted quickly. For smaller projects though, it can often be quicker just to get the next available tech in on the job.
We do know that might mean they dont know the project super well, but we’ve got systems in place to make sure everyone knows whats going on, and we’ve got a team of experts on the ready to get things done fast.
What are the hours of operation for your IT help desk service?
Our IT Help Desk is on duty for 10 hours a day, from 7 in the morning until 5 in the evening. We’re here to help during the busiest times of the day. If something comes up when our standard hours are over, dont worry – we’re still here for you. Were committed to getting you the help you need, when you need it, so you can keep on running without any problems.
How do you ensure the quality and consistency of your IT support?
We’ve got a rock-solid service level agreement in place that spells out all our commitments to getting things done on time, resolving issues quickly and giving you the best service we can.
We know that every minute of downtime is a problem for your business, thats why we make sure we can get to the bottom of things quickly through our ticket system. Every minute wasted is money lost, so we make sure we’re on it.
How does the team make sure your data and systems are secure?
Security is top priority here at TechBrain, we’re one of the leaders in cyber security amongst IT support companies. Our IT experts are always up to date with the latest and greatest in cyber security – we know whats new and whats coming.
We put in place all sorts of robust security measures like firewalls, antivirus software, intrusion detection systems and regular security checks to stop any potential threats. We even give you advice on data backup and disaster recovery so that you’re protected in case something goes wrong.
