Industries

Medical IT Services

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Overview

TechBrain specialises in
medical IT solutions

Health practices, hospitals, medical clinics and dental practices face a unique set of IT challenges. Providing the best possible care for your patients often involves dealing with the very latest technology – technology you and your staff may be unfamiliar with. Data security standards and legal requirements are stringent.

Over and above medical professionals depend on their IT environment not just to improve their efficiency in dealing with patients, but to save lives. This makes the complete reliability of your medical IT absolutely crucial.
At TechBrain, we specialise in providing state-of-the-art medical IT services, bridging the gap between technology and healthcare to redefine patient care and management.

Improved patient care and outcomes

Our services are designed to revolutionise healthcare operations, translating into improved patient outcomes. Our medical IT solutions facilitate accurate and prompt diagnosis, effective treatment plans, and personalised care, significantly improving the overall patient experience and treatment outcomes.

Streamlined administrative processes

We also offer bespoke solutions to streamline administrative processes, eliminating redundancies, reducing errors and saving crucial time. To aid in swift decision-making and improved healthcare delivery to enhance overall productivity.

Enhanced data security and privacy

In an era where data is the new oil, we understand the importance of data security and privacy in healthcare. We offer robust cyber security solutions that protect sensitive patient information from potential threats and breaches, adhering to the highest industry standards.

Increased operational efficiency & productivity

By integrating our medical IT services technological expertise into your medical practice management, you can elevate the level of care you provide, secure your data and streamline operations, all while saving time and resources. Choose TechBrain – empowering healthcare with technology.

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WHY HAVE A EXTERNAL IT

Quality IT support for GP’s,
surgeons & medical
consultants

General practitioners, surgeons and medical consultants form the backbone of healthcare. However, they are not IT specialists. A technological disruption could mean precious time lost and potential risks to patient care.

Having an external IT support service ensures seamless functionality of intricate IT systems, mitigating tech-related interruptions. The expertise we offer in handling specialised software, managing cybersecurity and ensuring compliance with data regulations allows medical professionals to focus on their core competency – providing quality patient care.

It’s like having a GP for your tech-related needs, we’ll make the precise diagnoses and prescribe the right proactive solution, saving you time, money and maintaining the optimal health of your IT systems.

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Specialist Services

Brighter smiles with
TechBrain’s Dental IT

Experience the seamless integration of technology and IT expertise into your dental practice with TechBrain’s dental IT services.

Like our flagship medical IT services, our dental offerings leverage technology to optimise your practice’s operations, improve patient care and secure sensitive data.

We understand the critical role IT plays in today’s dental care landscape. Our services focus on digitising your practice, from patient records to appointment scheduling, while ensuring unparalleled data security.

Our specialised IT solutions help streamline dental procedures and administrative tasks, allowing dental professionals to focus more on patient care. The result? Improved patient experiences, faster treatment times and more efficient use of resources.

services

Our medical IT
offering

TechBrain’s experienced IT specialists can deliver a wide range of local expert medical IT services, including but not limited to:

  • Analysis and implementation of IT security and compliance solutions
  • Recommendations and advice on business technology solutions that will help your organisation grow and develop
  • 24/7 monitoring of mission critical systems
  • Disaster recovery plans and business continuity plans
  • Advice and technology solutions for continually improving your IT services as your organisation evolves and technology changes
  • Medical IT support solutions to help with the secure transmission of confidential consumer medical data
  • On-site and cloud software solutions tailored to your organisation
  • Recommendations and advice on advanced business solutions, which will help your organisation develop and become more efficient
  • Proactive solutions and customised support to help maintain a secure IT environment

Get in touch to map out an IT strategy for your medical practice with a tailored set of solutions so you can be confident you’re getting the best fit possible out of your medical MSP.

Managed IT

Flexible managed IT services tailored to your organisation from our local team of experts. From consultations to up-to-date management and technology solutions, we tailor our services to each company’s individual needs.

Cyber Security

We keep your business on track, maximising productivity and efficiency while minimising the cyber risks associated with managing your own IT systems. A technology partner you can trust to keep your business running safe and secure with leading cyber security solutions and expertise.

Electronic Health Record (EHR) Systems

EHR system support ensures seamless management and secure access to patient data, enhancing healthcare delivery. Our service includes regular updates, troubleshooting, training and customisation, fostering efficient and effective patient care.

Medical Practice Management Software

Make your administrative operations seamless by aiding in appointment scheduling, billing, reporting and more, enhancing efficiency, patient satisfaction and your practice’s overall performance.

Data Backup & Disaster Recovery

Our data backup and recovery support ensures critical healthcare data is safe and readily recoverable. Safeguarding against data loss through automated backups, while our swift recovery processes minimise downtime, ensuring seamless access to crucial medical information when needed.

Cloud Computing

TechBrain delivers cloud solutions that will bring your business to the next level. Cloud is often expensive and mismanaged by internal departments. Tap into the scale and power of cloud computing with our integrated, dependable and secure cloud solutions.

Business Phones

We’ll connect your business with the latest in VoIP technology to make business communications as innovative and effective as possible. Benefit from lower cost, portability, functionality, scalability and improved security VOIP business networks provide.

IT Infrastructure & Asset Management

Our IT infrastructure solutions can boost your data security, improve your productivity, reduce your maintenance needs, and increase employee satisfaction. Whilst minimising the risk and technological debt commonly associated with running internal IT infrastructure.

IT Strategy & VCIO Services

Is your IT strategy gathering dust from years of neglect? We bring years of skill, knowledge and IT experience into a business. Creating a proactive strategy to ensure your IT infrastructure and overall business operations are working efficiently and to the latest IT security standards.

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PARTNERS

We work with leading medical practice software

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comrad
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Customer Satisfaction

Customer
Satisfaction Data

TechBrain’s customers are at the center of everything we do.

We’re committed to helping you understand the business impact of your technology decisions.
Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.

That improvement is driven on feedback and a Net Promotor Score we take monthly.

OUR CLIENTS

A track record of delivering affordable, premium cover in medical IT

At TechBrain, we provide top-notch IT support to allied health professionals such as psychologists, physiotherapists, chiropractors, and more.

We are dedicated to ensuring that your medical practice receives the best possible support in terms of data security, backup solutions, and minimising downtimes.

With our experienced IT team on your side, providing support for a wide range of medical software means you can rest assured knowing we have your medical IT support needs completely catered to keep your practice running smoothly and efficiently.

See more
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Perth Cardiovascular Institute

Renowned for its leadership in sub-specialised cardiology fields, including cardiac imaging, electrophysiology, advanced heart failure management.
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Envision

A cutting-edge independent radiology clinic and medical imaging practice, with a strong commitment to innovation.

TESTIMONIALS

What do our clients say about working with TechBrain?

The Techbrain team consistently works hard to find the most efficient, cost effective solutions for our IT requirements. We are more than happy with the service – it is prompt, reliable and very user friendly. Fantastic staff, can’t fault them.

Manager, Envision Medical Imaging

I am enjoying working so closely alongside such amazing people, so willing to ensure all is covered. Excellent service especially when we are at our remote sites with significant time pressures. 10/10.

Manager, Perth Cardiovascular Institute

In our opinion Techbrain are far and away the very best IT support service business. On several occasions we’ve successfully referred the team at Techbrain to other businesses and we will continue to do so with absolute confidence.

Manager, Allion Legal
envision logo
perth cardio vascular clinic
allion partners logo
TESTIMONIALS

What do our clients say about working with TechBrain?

The Techbrain team consistently works hard to find the most efficient, cost effective solutions for our IT requirements. We are more than happy with the service – it is prompt, reliable and very user friendly. Fantastic staff, can’t fault them.

Manager, Envision Medical Imaging
envision logo

I am enjoying working so closely alongside such amazing people, so willing to ensure all is covered. Excellent service especially when we are at our remote sites with significant time pressures. 10/10.

Manager, Perth Cardiovascular Institute
perth cardio vascular clinic

In our opinion Techbrain are far and away the very best IT support service business. On several occasions we’ve successfully referred the team at Techbrain to other businesses and we will continue to do so with absolute confidence.

Manager, Allion Legal
allion partners logo

FAQ

Do you offer dental IT services?

Yes. As well as general medical software and IT support, TechBrain also offers dental IT services, including medical practice management software such as Dental for Windows. Whether you’re in the general medical field or need highly specialised support options, we’ll find the software vendors that are right for your practice.

What makes medical IT support different from other industries?

Medical IT support is different from other industries because it requires a deep understanding of both medical terminology and the technology used in the healthcare industry. This includes electronic medical record systems, medical devices, and other specialized software and hardware. Additionally, medical IT support must adhere to strict regulations and compliance standards to protect patient privacy and data security. This requires a unique skill set and specialized knowledge that is not always required in other industries.

How will you keep my practice running in a crisis?

No-one knows better than a healthcare provider that prevention is better than cure! That’s why we offer proactive remote monitoring. This monitoring service helps us identify, manage and address potential IT problems remotely, often before you’re even aware of them.

We can also monitor security data, and identify ways your system could be improved. In the event you do need on-site support, you’re guaranteed our industry-leading response times, and some of the most experienced technicians in the business. If need be, we’re able to conduct a full IT audit, creating an action plan to increase the future resilience of your IT ecosystem.

Can your services integrate with our existing systems?

Absolutely. At TechBrain, we understand that changing existing systems can be a daunting task. That’s why our services are designed to seamlessly integrate with your current IT infrastructure. Our team conducts a thorough analysis of your existing systems and then tailors our solutions to work in tandem with them.

We also provide support during the integration process to ensure minimal disruption to your operations. Whether it’s an Electronic Health Record (EHR) system, billing software, or a patient management system, we’re committed to providing a smooth, integrated experience to help you leverage the full potential of your technology.

Can you handle the scaling needs of a growing practice?

TechBrain’s medical IT services are built to be scalable to match the pace of your growth. As your healthcare practice expands, whether in terms of patient volume, service expansion, or geographical locations, our IT services can seamlessly scale to accommodate these changes. We provide the latest technology and scalable solutions, from data management to cyber security, ensuring your IT infrastructure grows as you do.

How quickly can you respond to an IT emergency?

We provide a 10 hour support window to our clients and have implemented robust response protocols to handle IT emergencies. The exact resolution time may depend on the complexity of the issue, but we strive to minimise any impact on your operations. Our dedicated support team is on standby to help resolve any technical problems you may encounter, ensuring uninterrupted healthcare service delivery.

How do you handle data migration?

We handle data migration with meticulous planning, ensuring minimal downtime. Our process includes careful extraction, transformation, validation and loading of data while maintaining full data integrity, security and compliance with all applicable regulations.