IT Support Services
Perth

We here at TechBrain pride ourselves on our ability to support the diverse needs of Perth businesses, of whatever size or industry. While a fair chunk of our client base is made up of small to medium-sized enterprises (SMEs), we also frequently work with large government organisations & smaller entities like non-profits.

Our technical support staff are super adaptable to provide tailored solutions, whether you need a small bit of help or comprehensive enterprise ICT support. With our flexible service levels & deep understanding of the unique challenges facing Perth businesses, were here to help you navigate the fast-moving digital landscape and reach your goals.

Many of our clients prefer to keep their IT support in-house, and we totally get that. We’ll take a more of a supporting role, working alongside your internal team to make your company run even more smoothly.

Our IT support services can help out with tasks like monitoring your systems remotely, creating reports, and even providing a hand with more complicated projects like setting up cloud or automation services. Whenever your in-house team needs some extra help, we’ll be ready to lend a hand – getting issues sorted out quickly.

While it’s not always essential to be sat at your computer when you need help, it can actually be a big help in loads of situations. Being in front of your computer lets out support techs guide you through the troubleshooting process, get real-time info on the problem you’re facing and even get a look at the error messages or weird behaviour for themselves.

This kind of interaction can often lead to a much faster and more accurate diagnosis. That lets us get you the right solution, and get your issues sorted out in no time. We know there might be times when you need to reach out while you’re not at your desk though, and in those cases our experienced techs will still do their best to figure out what’s going on and get things sorted.

Absolutely. We can do remote IT support for your offsite workers – our IT techs are all set up to help with all sorts of technical issues from anywhere. That means your offsite employees can get the prompt and efficient IT support they need, without having to wait for someone to come and visit.

We can use all sorts of remote tools and chat to get things sorted, no need for an on-site visit. That keeps productivity going and cuts downtime for your remote workers.

For big or tricky projects, a dedicated IT tech or even a whole team might be assigned – that way they know the project inside out and can get things sorted quickly. For smaller projects though, it can often be quicker just to get the next available tech in on the job.

We do know that might mean they dont know the project super well, but we’ve got systems in place to make sure everyone knows whats going on, and we’ve got a team of experts on the ready to get things done fast.

Our IT Help Desk is on duty for 10 hours a day, from 7 in the morning until 5 in the evening. We’re here to help during the busiest times of the day. If something comes up when our standard hours are over, dont worry – we’re still here for you. Were committed to getting you the help you need, when you need it, so you can keep on running without any problems.

We’ve got a rock-solid service level agreement in place that spells out all our commitments to getting things done on time, resolving issues quickly and giving you the best service we can.

We know that every minute of downtime is a problem for your business, thats why we make sure we can get to the bottom of things quickly through our ticket system. Every minute wasted is money lost, so we make sure we’re on it.

Security is top priority here at TechBrain, we’re one of the leaders in cyber security amongst IT support companies. Our IT experts are always up to date with the latest and greatest in cyber security – we know whats new and whats coming.

We put in place all sorts of robust security measures like firewalls, antivirus software, intrusion detection systems and regular security checks to stop any potential threats. We even give you advice on data backup and disaster recovery so that you’re protected in case something goes wrong.