IT Support Services

Rest easy knowing your local, reliable IT partner is just a call away, ready to resolve any tech trouble.
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Dedicated business IT support in Perth

Welcome to TechBrain’s IT support services in Perth, your comprehensive solution for all your business’s issue resolution needs, including sophisticated IT solutions and IT systems support to address a wide range of technical issues.

Our Perth-based IT department comprises a team of local, highly skilled IT support technicians who are committed to delivering prompt and effective support, ensuring that your business operations run smoothly and efficiently.

Our commitment to service quality is at the forefront of our mission to improve IT service solutions for every client. Whether you’re encountering software glitches, network connectivity issues, hardware malfunctions, or seeking assistance with implementing new technologies, our team is here to provide the expertise and guidance you need.

Working with a reliable service provider like TechBrain can significantly improve your business performance by ensuring that no technical issue is too complex or challenging for our experienced team to handle promptly and effectively.

We offer a wide range of IT support services, including troubleshooting, technical support, system updates and more, available for 10 hours a day, from 7am to 5pm. Additionally, we provide support outside of standard hours to minimise downtime and maximise productivity for your Perth-based business.

Our services are tailored to meet the specific needs of professional services firms, ensuring that we offer the right support package and service for every business.

Ineffective IT support can cost Perth businesses thousands of dollars each year in lost productivity and opportunities.

Is your current IT support company slow to respond to staff requests?

Do they lack the experience and robust helpdesk software necessary to efficiently track and resolve support tickets?

These shortcomings can lead to prolonged downtime, frustrated employees and ultimately, a negative impact on your bottom line.

By partnering with TechBrain’s Perth IT support team, you can have peace of mind knowing that no technical issue is too complex or challenging for our team to handle promptly and effectively.

Let us take care of the technology so that you can concentrate on growing your business.

Help Desk Support

Our help desk team is committed to delivering fast, user-centric assistance to keep your business running smoothly. We swiftly resolve technical hiccups, facilitate streamlined system usage and ensure optimal software performance, enabling your team to maintain peak productivity and efficiency.

On-Site Perth Based Support

When complex technical issues arise, our skilled technicians are ready to provide on-site support at your Perth premises. They possess the expertise to troubleshoot intricate problems, set up hardware, and perform system upgrades, ensuring your technology infrastructure operates at peak efficiency to support your business objectives.

Software Support

Our Perth-based IT support technicians serve as your first line of defence for third-party software challenges. We tackle software-related issues head-on, handling installations, updates and bug fixes with precision. By empowering your team to maximise software value, we enhance productivity and prevent disruptions. As your partner, we play a vital role in connecting users with software vendors, delivering immediate assistance and strategic solutions to keep your business moving forward.

IT Infrastructure

As part of our comprehensive managed IT services, we conduct regular hardware and network maintenance to ensure optimal performance and reliability. Our proactive approach boosts efficiency, minimises downtime and positively impacts your Perth business’s productivity. With our skilled IT support technicians dedicated to meeting your hardware and network connectivity needs, you can trust that your infrastructure is in capable hands.

Cyber Security

Our team proactively monitors your computer systems, thwarts potential attacks and manages data security protocols to safeguard your Perth operations. From conducting thorough network security audits and implementing robust anti-virus measures to providing swift incident response and device security, our experts fortify your defences against the ever-evolving cyber threat landscape.

Cloud Solutions

Our IT help desk offers end-to-end support for the setup, migration and troubleshooting of cloud systems. We ensure seamless integration, robust security and optimal performance of your cloud-based infrastructure and Software-as-a-Service platforms. By leveraging the scalability and accessibility of the cloud, we help your enterprise unlock new levels of efficiency, collaboration and growth.

Dependable Data Recovery

Data loss can have devastating consequences for your business. That’s why our skilled IT support technicians are equipped with the tools and expertise to recover your valuable data from various media types, including hard drives, servers and RAID systems. We work diligently to minimise downtime and get your company back on track quickly and efficiently.

IT Consulting & Strategy

Our experts provide strategic guidance to help you navigate the complexities of the digital landscape and make informed decisions about your technology investments. By embracing the cloud revolution and implementing scalable, secure, and cost-effective solutions, you can position your enterprise for long-term success and gain a competitive edge in your industry.

Remote IT Support

With our advanced remote access and diagnostic tools, our skilled IT support technicians can swiftly troubleshoot and resolve technical issues for your offsite workers. This approach ensures smooth operations and minimises downtime, enabling your remote team to stay productive and connected, no matter where they are located.


Proactive IT support saves time & money

In the fast-paced digital era, businesses in Perth heavily rely on technology for virtually every aspect of their operations.

From communication and data management to customer service and beyond, maintaining a robust and reliable technological infrastructure is critical to the smooth running of your business.

By adopting a proactive IT support approach, you can save significant time and money compared to the traditional, reactive break/fix model.

Ensuring Uninterrupted Business Operations

Our proactive IT support strategy focuses on anticipating potential problems and addressing them before they escalate into costly disruptions.

By taking a preventive stance, we eliminate the risk of unexpected downtime, which can negatively impact productivity and revenue for your Perth-based business.

Through regular system maintenance performed by our skilled IT support team, we can identify and resolve issues such as insufficient storage space, outdated software, or potential security vulnerabilities.

Left unattended, these problems could lead to system crashes, data loss, or even cyber attacks, all of which can severely hinder your operations and damage your reputation.

Proactive Problem-Solving and Troubleshooting

At TechBrain, we go beyond basic system maintenance to provide comprehensive proactive IT support. Our Perth-based IT support specialists constantly monitor your system performance, analyse data in real-time and gather user feedback to detect and resolve minor issues before they have a chance to escalate.

By addressing potential problems proactively, we minimise the time spent on problem resolution, allowing your employees to focus on their core responsibilities and drive your business forward.

This approach not only boosts productivity but also reduces the frustration and stress associated with unexpected technical issues.

Expert Technical Guidance & Advice

Our IT support experts are here to guide your team in understanding and efficiently utilising your critical software and systems. We offer personalised training sessions to ensure your staff can navigate, troubleshoot basic issues, and optimally leverage your key software tools.

By empowering your team with the knowledge and skills they need to work effectively, we help you maximise the value of your technology investments.

Improving Business Productivity Through Technology

Proactive IT support goes beyond problem prevention and resolution. By implementing regular system upgrades, network optimisation, and innovative technologies, our IT support services can significantly enhance system performance and user efficiency for your Perth business.

A faster, more reliable network accelerates processes and enables seamless collaboration, while cutting-edge productivity tools foster improved team communication and streamline workflows.

Our experts stay up-to-date with the latest industry trends and best practices to ensure your business always has access to the most effective solutions to drive your success.

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Responsive, local team you depend on

At TechBrain, we have assembled a team of highly skilled and experienced IT professionals who are passionate about delivering top-tier solutions to Perth businesses.

With expertise spanning a wide range of IT domains, our team possesses the knowledge and foresight to promptly resolve issues and prevent challenges before they impact your operations.

Our IT support technicians undergo rigorous training and continuous professional development to stay at the forefront of the ever-evolving technology landscape.

This commitment to excellence ensures that your business has access to the most advanced solutions and best practices to drive your success.

Harnessing State-of-the-Art IT Tools & Technologies

We understand that having the right tools and technologies is crucial to providing efficient and effective IT support. That’s why we invest in state-of-the-art IT tools and technologies that enable us to diagnose and rectify issues with unparalleled speed and precision.

Our IT support team stays ahead of the curve, constantly exploring and adopting the latest technological advancements to ensure your company has access to the most innovative and effective solutions.

By leveraging cutting-edge tools, we can quickly identify and resolve problems, minimise downtime and keep your business operations running smoothly.

Simplifying IT Support with User-Friendly Ticketing

We believe in making IT support as simple and transparent as possible for our clients. Our user-friendly ticketing system provides a seamless experience, allowing you to easily submit support requests and track the progress of your issues from start to resolution.

This intuitive platform gives you a clear, comprehensive view of the support process, empowering you with knowledge and visibility every step of the way.

By fostering open communication and collaboration, we build strong partnerships with our clients, ensuring that your IT needs are met efficiently and effectively.

Extended Hours of Availability to Meet Your Needs

We recognise that IT issues don’t always arise during standard business hours. That’s why our IT support team is available for a minimum of 10 hours a day, from 7:00 am to 5:00 pm, to provide you with the assistance you need when you need it most.

But we don’t stop there – we also offer additional support outside these hours to ensure maximum uptime for your business.

Our dedicated team is always ready to deliver prompt and effective solutions, no matter when an issue arises. With TechBrain by your side, you can rest assured that your IT infrastructure is in capable hands, allowing you to focus on growing your business with confidence.

Staying Ahead of the Curve with Evolving IT Trends

In today’s fast-paced digital landscape, staying ahead of the curve is essential for businesses looking to maintain a competitive edge.

Our IT support team is committed to continuously updating their knowledge and skills to stay at the forefront of the latest trends and advancements in technology.

By deeply understanding the future trajectory of IT, we can provide you with proactive advice and strategic solutions that not only address your current needs but also support your business’s long-term growth and success.

With TechBrain as your trusted IT partner, you can confidently navigate the ever-changing technological landscape and seize new opportunities for innovation and growth.


The advantages of local IT support
for Perth Businesses

TechBrain brings a wealth of experience and IT expertise to the Perth business landscape, enabling us to deliver tailored solutions that address the unique challenges and opportunities faced by local companies.

By working closely with a dedicated, local team that understands your business inside and out, you can foster a long-term partnership built on mutual trust, transparency, and a shared commitment to your company’s success.


Swift Response Times

Our support teams can quickly address critical issues remotely or on-site, minimising downtime and ensuring business continuity.

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Cost Savings

We can help scale to meet your business’s evolving needs, without the overhead costs of hiring and training additional IT staff.

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Local Experience & Expertise

Our Perth team possess a wealth of technical knowledge & experience, always up-to-date with the latest IT trends, they’ll solve your most complex IT issues.

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Proactive Monitoring

We proactively monitor your systems, identify potential issues and perform regular maintenance, preventing problems before they occur.

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Focus On Core Business

Engaging a local IT support partner frees up your internal IT team to focus on core business objectives, rather than day-to-day IT.


Trusted Partners

Partnering with TechBrain’s local IT support team allows you to build strong, trust-based relationships, ensuring a long-term partnership focused on your business’s success.


See the value in our
IT support team

At TechBrain, we understand that every IT challenge is unique, which is why we have developed a streamlined process to ensure that your issues are resolved efficiently and effectively.

When you partner with us for your IT support needs, you can enjoy peace of mind knowing that your concerns will be addressed in just three simple steps.

Perth Response team

Our trained technical support staff swiftly respond to your tickets, troubleshooting complex issues and implementing effective solutions. With 90% of ticket cases resolved at this stage, your business’s normal operations are promptly restored.

Senior Technical Team Support

For escalated concerns, our seasoned technical IT experts step in. They not only resolve intricate issues but also engage in proactive planning, proposing forward-thinking solutions to secure your business’s future and mitigate risks associated with outdated IT infrastructure.

On-Site Technical Assistance

When necessary, our on-site IT support team visits your premises to tackle complex hardware or network problems firsthand. They are dedicated to diagnosing and resolving issues directly, ensuring optimal system functionality and network performance for your business.

Customer Satisfaction

Satisfaction Data

TechBrain’s customers are at the center of everything we do.

We’re committed to helping you understand the business impact of your technology decisions.
Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.

That improvement is driven on feedback and a Net Promotor Score we take monthly.


Your IT support
questions, answered.

What sizes of Perth businesses does your service support?

At TechBrain, we pride ourselves on our ability to cater to the diverse needs of Perth businesses, regardless of their size or industry. While a significant portion of our client base consists of small to medium-sized enterprises (SMEs), we also frequently work with large government organisations and smaller entities such as non-profits.

Our technical support personnel are highly adaptable and well-equipped to provide tailored solutions, whether you require small-scale assistance or comprehensive, enterprise-level ICT support. With our flexible service levels and a deep understanding of the unique challenges faced by Perth businesses, we can help you navigate the fast-paced digital landscape and achieve your goals.

What happens to my in-house IT support team?

Many of our clients prefer to maintain some level of in-house IT support and we fully support that decision. Our team will assume a complementary role, collaborating with your internal team to enhance your company’s overall efficiency. Our IT support services can also be deployed for reporting and remote monitoring purposes. We can provide assistance and guidance on more complex projects, such as configuring cloud or automation services. Whenever your in-house IT team requires our support, we’ll be ready to help, ensuring swift issue resolution.

Is it necessary to be at my computer when contacting the IT help desk?

While it’s not always essential to be at your computer when reaching out to our IT help desk, it can certainly be beneficial in many situations. Being in front of your device allows our support technicians to guide you through specific troubleshooting steps, gather real-time information about the issue you’re experiencing, and observe any error messages or unusual behaviour firsthand.

This level of interaction can often lead to a faster and more accurate diagnosis, enabling our team to provide targeted solutions and resolve your concerns more efficiently. However, we understand that there may be circumstances where you need to contact us while away from your workstation, and in those cases, our experienced technicians will work diligently to gather the necessary information and provide the best possible support remotely.

Is remote IT support available for offsite workers?

Absolutely. We offer remote IT support for offsite workers. Our skilled IT technicians are well-equipped to assist with a wide range of technical issues remotely, ensuring your offsite employees receive prompt and efficient IT support. Through remote access tools and effective communication channels, we can troubleshoot problems, provide guidance, and resolve IT issues without the need for an on-site visit. This approach maximises productivity and minimises downtime for your remote workforce.

Will my project be assigned a dedicated IT technician?

For large or complex projects, a dedicated IT technician or even a team of technicians may be assigned. This ensures a deep understanding of the project and enables prompt, effective issue resolution.

For smaller projects, it’s often more efficient for issues to be handled by the first available technician. While this may sometimes result in less familiarity with the project, rest assured that TechBrain has robust systems in place for sharing information about ongoing issues and projects among our staff. We have a large team of qualified IT support technicians ready to deliver excellent response times.

What are the operating hours of your IT help desk service?

Our IT Help Desk service operates for a dedicated 10 hours each day, from 7:00 am to 5:00 pm, providing continuous support during peak business hours. For issues that arise outside these standard hours, rest assured that additional assistance is readily available. We are committed to ensuring you receive prompt, effective IT support whenever you need it, enabling your business operations to continue without unnecessary disruptions.

How do you ensure the quality and consistency of your IT support?

We have put in place a robust service level agreement (SLA) that clearly defines our commitments to response times, resolution targets and overall service excellence.

We understand that every minute of downtime can impact your productivity and bottom line, which is why we prioritise swift and effective ticket resolution through our advanced ticketing systems.

How does your team ensure the security of our data and systems?

TechBrain is a leader in the cyber security space amongst IT support companies, the security of your data and systems is paramount to us. Our team of IT experts are up-to-date with the latest cyber security best practices and technologies.

We implement robust security measures, such as firewalls, antivirus software, intrusion detection systems and regular security audits, to protect your IT infrastructure from potential threats. Additionally, we provide guidance on data backup and disaster recovery strategies to ensure business continuity in the event of a security incident or disaster.