TechBrain is committed to maintaining the Privacy of personal information collected as part of the services it offers. TechBrain places great importance on protecting the Privacy of all stakeholders including employees, clients and customers. This Policy sets out how we will comply with our obligations under the Privacy Act 1988 (Cth) (act). TechBrain is bound by the Australian Privacy principles (apps), which regulate how we may collect, use, disclose and hold your personal information, and how you may access and correct such personal information.
TechBrain will ensure that all of its officers, employees and subcontractors understand TechBrain’s and their own obligations under the act and are provided with training to enable them to fulfil these obligations. TechBrain will also fulfil these obligations by maintaining internal policies and procedures which prevent personal information being collected, held, shared, accessed or disposed of improperly.
This Policy applies to all TechBrain employees and contracted staff (permanent, temporary and casual) employed by TechBrain. The Policy does not form part of any contract of employment with TechBrain. Nor does it form part of any contract for service with TechBrain.
TechBrain is committed to effectively managing risks through compliance with legislation, alignment with best practice and through a practical approach that carefully plans for and prioritises risks and balances the costs and benefits of action.
We may collect your information from you in a variety of ways including but not limited to face-to-face, over the telephone, through an on-line form or portal, through a paper form or by email or through relevant third party sources.
Our services, products and activities may change from time to time.
Although we take all reasonable steps to secure personal information from loss, misuse and unauthorised access, there is an inherent risk of loss of, misuse of or unauthorised access to such information. TechBrain will not be held responsible for such actions.
We will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to one of our services or activities. Like many other businesses in Australia, TechBrain contracts out some of its functions and relies on third party suppliers or contractors to provide specialised services such as “cloud computing” technology and data storage services, legal advice, insurance broking, security services, and financial services. If personal information is provided to these suppliers and contractors in order to enable them to perform the agreed tasks, we will take reasonable measures to ensure that the supplier or contractor handles the personal information in accordance with the act and the apps.
We will take reasonable steps to ensure that personal information we collect, use or disclose is accurate and up-to-date. Please contact TechBrain’s Privacy Officer (details below) if you are aware of any personal information that does not meet this objective. If we are aware that we hold personal information that (having regard to the purpose for which it was collected) is out of date or incomplete we will take reasonable steps to correct that information. You may seek access to, and correction of, personal information held by us in accordance with the section below “how can I access my personal information and contact TechBrain?”
We may transfer personal information to people in overseas countries in order to perform one or more of our services or activities. In these circumstances, we will take reasonable steps to ensure that the overseas recipient does not breach the apps in relation to the information.
TechBrain Privacy Officer – 2/849 Wellington Street West Perth WA 6005 Privacy@TechBrain.com.au 08 9201 2340
If we do not agree to provide access to personal information or to correct the personal information, we will provide you with written reasons for the refusal and the mechanisms available to complain about the refusal.
If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to TechBrain. All complaints are to be in writing and directed to the Privacy Officer using the contact details below. TechBrain’s Privacy Officer will investigate the complaint and attempt to resolve it within 1 calendar month after the written complaint was received. Where it is anticipated that this time frame is not achievable, we will contact the person making the complaint to provide an estimate of how long it will take to investigate and respond to it.