IT Support Services
Sydney

While most of our Sydney clients fall into the SME range, TechBrain frequently works with large government organisations and smaller entities like non-profits in Sydney. Our technical support personnel are well-equipped to support your organisation, whether you need small-scale or enterprise-level ICT solutions. We have various service levels available to suit your business’s unique needs and keep up with a fast-paced world!

Many of our clients prefer to maintain some level of in-house IT support and we fully support that decision. Our team will assume a complementary role, collaborating with your internal team to enhance your company’s overall efficiency. Our IT support services can also be deployed for reporting and remote monitoring purposes. We can provide assistance and guidance on more complex projects, such as configuring cloud or automation services. Whenever your in-house IT team requires our support, we’ll be ready to help, ensuring swift issue resolution.

Not necessarily. You can reach out to the IT help desk from any device. However, being at your computer can be beneficial, as the support technician may need you to perform specific actions or provide information about what you observe on your screen to diagnose and resolve the issue effectively and efficiently.

Absolutely. We offer remote IT support for offsite workers. Our skilled IT technicians are well-equipped to assist with a wide range of technical issues remotely, ensuring your offsite employees receive prompt and efficient IT support. Through remote access tools and effective communication channels, we can troubleshoot problems, provide guidance, and resolve IT issues without the need for an on-site visit. This approach maximises productivity and minimises downtime for your remote workforce.

For large or complex projects, a dedicated IT technician or even a team of technicians may be assigned. This ensures a deep understanding of the project and enables prompt, effective issue resolution.

For smaller projects, it’s often more efficient for issues to be handled by the first available technician. While this may sometimes result in less familiarity with the project, rest assured that TechBrain has robust systems in place for sharing information about ongoing issues and projects among our staff. We have a large team of qualified IT support technicians ready to deliver excellent response times.

Our IT Help Desk service operates for a dedicated 10 hours each day, from 7:00 am to 5:00 pm, providing continuous support during peak business hours. For issues that arise outside these standard hours, rest assured that additional assistance is readily available. We are committed to ensuring you receive prompt, effective IT support whenever you need it, enabling your business operations to continue without unnecessary disruptions.

We have put in place a robust service level agreement (SLA) that clearly defines our commitments to response times, resolution targets and overall service excellence.

We understand that every minute of downtime can impact your productivity and bottom line, which is why we prioritise swift and effective ticket resolution through our advanced ticketing systems.

TechBrain is a leader in the cyber security space amongst IT support companies, the security of your data and systems is paramount to us. Our team of IT experts are up-to-date with the latest cyber security best practices and technologies.

We implement robust security measures, such as firewalls, antivirus software, intrusion detection systems and regular security audits, to protect your IT infrastructure from potential threats. Additionally, we provide guidance on data backup and disaster recovery strategies to ensure business continuity in the event of a security incident or disaster.