Industries

Medical IT Services

medical it, hero
Overview

TechBrain specialises in
medical IT solutions

Health practices, hospitals, medical clinics and dental practices face a unique set of IT challenges. Providing the best possible care for your patients often involves dealing with the very latest technology – technology you and your staff may be unfamiliar with. Data security standards and legal requirements are stringent.

Over and above medical professionals depend on their IT environment not just to improve their efficiency in dealing with patients, but to save lives. This makes the complete reliability of your medical IT absolutely crucial.

At TechBrain, we specialise in providing state-of-the-art medical IT services, bridging the gap between technology and healthcare to redefine patient care and management.

Better patient care and outcomes

Our services are designed to revolutionise healthcare operations, translating into better patient outcomes. Our medical IT solutions facilitate accurate and prompt diagnosis, effective treatment plans, and personalised care, better patient experience and treatment outcomes.

Smoother administrative processes

We also offer customised solutions to streamline administrative processes, eliminate duplication, reduce errors and save time. To aid in quicker decision making and better healthcare delivery to boost overall productivity.

Better data security and privacy

In an era where data is the new oil, we understand the importance of data security and privacy in healthcare. We offer robust cyber security solutions that protect patient information from potential threats and breaches, adhering to the highest industry standards.

More operational efficiency & productivity

By integrating our medical IT services technical expertise into your medical practice management, you can deliver better care, secure your data and streamline operations, all while saving time and resources. Choose TechBrain – healthcare powered by technology.

techbrain team, consultation
WHY HAVE A EXTERNAL IT

Quality IT support for GP’s,
surgeons & medical
consultants

General practitioners, surgeons and medical consultants are the backbone of healthcare. But they are not IT specialists. A technical glitch could mean time lost and risk to patient care.

Having an external IT support service means seamless functioning of complex IT systems, minimising tech related downtime. The expertise we have in managing special software, cybersecurity and data compliance allows medical professionals to focus on what they do best – providing quality patient care.

It’s like having a GP for your tech needs, we’ll diagnose the problem and prescribe the right proactive solution, save you time, money and keep your IT systems in optimal health.

dental visit, dentist, dental patient, mouth open
Specialist Services

Brighter smiles with
TechBrain’s Dental IT

Experience the seamless integration of technology and IT expertise into your dental practice with TechBrain’s dental IT services.

Like our flagship medical IT services, our dental offerings leverage technology to optimise your practice’s operations, improve patient care and secure sensitive data.

We know how critical IT is in today’s dental landscape. Our services focus on digitising your practice, from patient records to appointment scheduling, while ensuring unparalleled data security.

Our IT solutions help streamline dental procedures and administrative tasks, so dental professionals can focus more on patient care. The result? Better patient experiences, faster treatment times and more efficient use of resources.

services

Our medical IT
offering

TechBrain’s experienced IT specialists can deliver a wide range of local expert medical IT services, including but not limited to:

  • Analysis and implementation of IT security and compliance solutions
  • Recommendations and advice on business technology solutions that will help your organisation grow and develop
  • 24/7 monitoring of mission critical systems
  • Disaster recovery plans and business continuity plans
  • Advice and technology solutions for continually improving your IT services as your organisation evolves and technology changes
  • Medical IT support solutions to help with the secure transmission of confidential consumer medical data
  • On-site and cloud software solutions tailored to your organisation
  • Recommendations and advice on advanced business solutions, which will help your organisation develop and become more efficient
  • Proactive solutions and customised support to help maintain a secure IT environment

Get in touch to map out an IT strategy for your medical practice with a tailored set of solutions so you can be confident you’re getting the best fit possible out of your medical MSP.

Managed IT

Flexible managed IT services tailored to your organisation from our local team of experts. From consultations to up-to-date management and technology solutions, we tailor our services to each company’s individual needs.

Cyber Security

We keep your business on track, maximising productivity and efficiency while minimising the cyber risks associated with managing your own IT systems. A technology partner you can trust to keep your business running safe and secure with leading cyber security solutions and expertise.

Electronic Health Record (EHR) Systems

EHR system support ensures seamless management and secure access to patient data, enhancing healthcare delivery. Our service includes regular updates, troubleshooting, training and customisation, fostering efficient and effective patient care.

Medical Practice Management Software

Make your administrative operations seamless by aiding in appointment scheduling, billing, reporting and more, improving efficiency, patient satisfaction and your practice’s overall performance.

Data Backup & Disaster Recovery

Our data backup and recovery support ensures critical healthcare data is safe and readily recoverable. Protecting against data loss through automated backups, while our rapid recovery processes minimise downtime, so you have access to vital medical information when you need it.

Cloud Computing

TechBrain brings your business to the next level. Cloud is often expensive and mismanaged by internal departments. Tap into the power of cloud computing with our integrated, reliable and secure cloud solutions.

Business Phones

We’ll connect your business with the latest in VoIP technology to make business communications as innovative and effective as possible. Enjoy lower costs, portability, functionality, scalability and improved security with VOIP business networks.

IT Infrastructure & Asset Management

Our IT infrastructure solutions can improve your data security, productivity, reduce maintenance needs and employee satisfaction. While minimising the risk and technological debt associated with running internal IT infrastructure.

IT Strategy & VCIO Services

Is your IT strategy gathering dust from years of neglect? We bring years of expertise, knowledge and IT experience into a business. Creating a proactive strategy to ensure your IT infrastructure and overall business operations are working efficiently and to the latest IT security standards.
PARTNERS

We work with leading medical practice software

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best practice
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genie solutions
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Customer Satisfaction

Customer
Satisfaction Data

TechBrain’s customers are at the center of everything we do.

We’re committed to helping you understand the business impact of your technology decisions.

Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.

That improvement is driven on feedback and a Net Promotor Score we take monthly.

OUR CLIENTS

A track record of delivering affordable, premium cover in medical IT

At TechBrain, we provide top-notch IT support to allied health professionals such as psychologists, physiotherapists, chiropractors, and more.

We are dedicated to ensuring that your medical practice receives the best possible support in terms of data security, backup solutions, and minimising downtimes.

With our experienced IT team on your side, providing support for a wide range of medical software means you can rest assured knowing we have your medical IT support needs completely catered to keep your practice running smoothly and efficiently.

See more
perth-cardio-logo-2

Perth Cardiovascular Institute

Renowned for its leadership in sub-specialised cardiology fields, including cardiac imaging, electrophysiology, advanced heart failure management.
envision-logo-2

Envision

A cutting-edge independent radiology clinic and medical imaging practice, with a strong commitment to innovation.
TESTIMONIALS

What do our clients say about working with TechBrain?

My experience with Techbrain has been exceptional. The help I have been given with ongoing issues I have had with my computer to now purchasing a new computer from Techbrain, I am extremely happy with the service. All the people I have spoken with namely Brad, Clarence, David and others who’s names I may not remember, were all very patient and very professional at all times. I would certainly recommend this company at any time.

Marie Shaw, Envision Medical Imaging

I am always so impressed by the whole TechBrain team , especially Clarence, Gareth, Tim, Alex, Devus who are always so willing to assist in a speedy manner. To be honest, I would have difficulty to complete my tasks without there assistance and support.

Steve Frater, Perth Cardiovascular Institute
envision logo
perth cardio vascular clinic
TESTIMONIALS

What do our clients say about working with TechBrain?

My experience with Techbrain has been exceptional. The help I have been given with ongoing issues I have had with my computer to now purchasing a new computer from Techbrain, I am extremely happy with the service. All the people I have spoken with namely Brad, Clarence, David and others who’s names I may not remember, were all very patient and very professional at all times. I would certainly recommend this company at any time.

Marie Shaw, Envision Medical Imaging
envision logo

I am always so impressed by the whole TechBrain team , especially Clarence, Gareth, Tim, Alex, Devus who are always so willing to assist in a speedy manner. To be honest, I would have difficulty to complete my tasks without there assistance and support.

Steve Frater, Perth Cardiovascular Institute
perth cardio vascular clinic

FAQ

Do you offer dental IT services?

Yes. As well as general medical software and IT support, TechBrain also offers dental IT services, including medical practice management software such as Dental for Windows.

Whether you’re in the general medical field or need highly specialised support options, we’ll find the software vendors that are right for your practice.

What makes medical IT support different from other industries?

Medical IT support is different from other industries because it requires a deep understanding of both medical terminology and the technology used in the healthcare industry.

This includes electronic medical record systems, medical devices and other specialised software and hardware. Medical IT support must also adhere to strict regulations and compliance standards to protect patient privacy and data security. This requires a unique skill set and specialised knowledge that is not always required in other industries.

How will you keep my practice running in a crisis?

No-one knows better than a healthcare provider that prevention is better than cure! That’s why we offer proactive remote monitoring. This monitoring service helps us identify, manage and address potential IT problems remotely, often before you’re even aware of them.

We can also monitor security data and identify ways your system could be improved. In the event you do need on-site support you’re guaranteed our industry-leading response times and some of the most experienced technicians in the business. If need be, we can conduct a full IT audit, creating an action plan to increase the future resilience of your IT ecosystem.

Can your services integrate with our existing systems?

Yes. At TechBrain we understand changing existing systems can be a daunting task. That’s why our services are designed to work seamlessly with your current IT infrastructure. Our team will conduct a thorough analysis of your existing systems and then tailor our solutions to work with them.

We also support you during the integration process to minimize downtime. Whether it’s an Electronic Health Record (EHR) system, billing software or patient management system we’ll provide a seamless integrated experience to help you get the most out of your technology.

Can you handle the growth of a growing practice?

TechBrain’s medical IT services are designed to scale with your growth. As your healthcare practice grows whether it’s in patient volume, service expansion or geographical locations our IT services can scale with you. We provide the latest technology and scalable solutions from data management to cyber security so your IT infrastructure grows with you.

How quickly can you respond to an IT emergency?

We have a 10 hour support window for our clients and have implemented robust response protocols to handle IT emergencies. The exact resolution time will depend on the complexity of the issue but we’ll do everything to minimize the impact on your business. Our dedicated support team is on standby to help resolve any technical issues you may have and ensure uninterrupted healthcare service delivery.

How do you handle data migration?

We handle data migration with meticulous planning to minimize downtime. Our process includes careful extraction, transformation, validation and loading of data while maintaining full data integrity, security and compliance with all relevant regulations.