TechBrain

IT Help Desk Support

Your dedicated IT Support

Poor IT service desk support costs business operations thousands of dollars each year. Does your service provider fail to respond quickly to staff service requests? Does your business engage an IT support partner whose staff lack experience and utilise help desk software that does not effectively track support requests?

TechBrain is an industry-leading IT Support company that employs the very best support engineers in the industry and utilises service desk software that delivers proactive monitoring of your IT environment. Where a support ticket is raised they allocate a support technician to manage and resolve the issue. That support technician has the sole focus of wowing your staff with exceptional customer service.

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Our experienced, friendly IT help desk team creates peace of mind by being quick to assist and, by utilising the latest software and tools, they provide an effective response that ensures minimal disruption to your team. Our engineers in Perth will provide your staff with customised solutions for all their technology-related issues and questions.

Importantly, your staff receive assistance with their queries from our Perth based support help desk response team. We access your technology infrastructure, fix the issue and return control to you quickly and easily so that you can continue focusing on your work. TechBrain’s fanatical level of support allows your business to continue growing and thriving without technical problems creating productivity and flexibility issues.

Powerful IT help desk support you can depend on

What most clients love about the customer support from TechBrain is that we act as an extension to your team. We become familiar faces, we know your applications, your network needs, and we’re dedicated to serving you at all times. We love supporting your staff and solving problems that improve your IT environment. Our flexible 24/7 IT help desk support service utilises the latest software to deliver on three levels. Tier 1 is your first line of defence to identify and discover problems, generate trouble tickets, and work to resolve any issues. In Tier 2, our response team follows up with a technical team to delve deeper including running tests on your IT environment. Tier 3 constitutes an on-site visit from our team if the issue remains unresolved. We make sure that we are constantly updating you throughout the entire process.

Experience the benefits of outsourced IT help desk support

Here are just some of the ways your organisation can benefit from TechBrain’s desktop support: Decreased downtime, increased efficiency Less time and money wasted trying to solve problems beyond your business scope Remote monitoring and speedy assistance when you need it most Improved users experiences Proactive measures to prevent ICT challenges before they arise User-friendly, simple to understand help desk software Expert advice on the right tools, software and apps for your organisation Painless setup and configuration of new programs and applications Timely resolution of all your business’ IT challenges, whatever it takes Keen to find out more? Get in touch today, or read on to see answers to some of our most commonly asked questions below.  

Frequently asked questions

What business sizes does your help desk service support?
While most of our clients fall into the SME range, TechBrain frequently also works with large government organisations, as well as smaller entities such as non-profits. Our technical support personnel are well-equipped to support your organisation, whether you need small scale or enterprise-level ICT solutions. We have a variety of service levels available to suit your unique needs, and keep up with a fast-paced world!
How can I tell if my organisation needs a dedicated help desk service provider?
As a general rule of thumb, it’s time you considered outsourced IT support when: a. You no longer have the skills and knowledge to deal with new hardware and software in-house. b. Trying to solve IT problems is taking time away from your business growth and development. c. You’re starting to fall behind your competitors due to outdated technologies or IT methodologies. d. Your organisation is expanding, you’re hiring new staff, and you need help scaling your technology infrastructure. e. Industry regulations require you to implement cybersecurity measures you’re not comfortable tackling on your own. f. You’re making a big IT move, such as digitising critical operations, putting an ITIL framework in place, or transitioning to cloud-based services. Having access to IT help desk support is invaluable in all the above cases, as well as for general support requests whenever you need them.
How does the help desk support process work?
TechBrain follows industry prescribed IT help desk best practices at all times. If you need support, simply give us a call, or log a support ticket through our service desk software. We guarantee all service requests will be dealt with in a timely manner. One of our technicians or dedicated account managers will be in touch promptly to help you solve the problem asap. We only make use of the very best IT ticketing systems to ensure our clients receive the level of service they’ve come to expect from us! In the event we can’t assist you off-site, our awesome IT response team will come to you.
What about my in-house IT desk support team? What happens to them?
Many of our clients prefer to retain some level of IT support in-house, and that’s A-Okay! Our IT help desk in Perth will take on a supporting role, working with them to improve your company’s efficiency as a whole. In addition, our IT help desk services can be deployed in a reporting and remote monitoring capacity. We can assist with and advise on more complex projects, such as the configuration of cloud or automation services. We’ll be ready to assist whenever your in-house IT team needs us, ensuring you resolve the issue speedily.
What makes TechBrain different from other IT help desk companies in Australia?
It takes a huge amount of commitment to provide IT solutions that actually transform a business. But that’s what we aim to do! When you choose our IT help desk system, you also benefit from: Extremely competitive rates Personalised service The very best IT experts in the business Industry-leading response times
  We’re dedicated to IT solutions that work for your organisation, whether you want us to manage your IT help desk entirely, or be there just in case. Whatever your unique IT challenges, our help desk support team has the solution! Reach out today.

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Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.