Our experienced, friendly IT help desk team creates peace of mind by being quick to assist and, by utilising the latest software and tools, they provide an effective response that ensures minimal disruption to your team. Our engineers in Perth will provide your staff with customised solutions for all their technology-related issues and questions.
Importantly, your staff receive assistance with their queries from our Perth based support help desk response team. We access your technology infrastructure, fix the issue and return control to you quickly and easily so that you can continue focusing on your work. TechBrain’s fanatical level of support allows your business to continue growing and thriving without technical problems creating productivity and flexibility issues.
Powerful IT help desk support you can depend on
What most clients love about the customer support from TechBrain is that we act as an extension to your team. We become familiar faces, we know your applications, your network needs, and we’re dedicated to serving you at all times.
We love supporting your staff and solving problems that improve your IT environment. Our flexible 24/7 IT help desk support service utilises the latest software to deliver on three levels.
Tier 1 is your first line of defence to identify and discover problems, generate trouble tickets, and work to resolve any issues.
In Tier 2, our response team follows up with a technical team to delve deeper including running tests on your IT environment.
Tier 3 constitutes an on-site visit from our team if the issue remains unresolved. We make sure that we are constantly updating you throughout the entire process.
Experience the benefits of outsourced IT help desk support
Here are just some of the ways your organisation can benefit from TechBrain’s desktop support:
Decreased downtime, increased efficiency
Less time and money wasted trying to solve problems beyond your business scope
Remote monitoring and speedy assistance when you need it most
Improved users experiences
Proactive measures to prevent ICT challenges before they arise
User-friendly, simple to understand help desk software
Expert advice on the right tools, software and apps for your organisation
Painless setup and configuration of new programs and applications
Timely resolution of all your business’ IT challenges, whatever it takes
Keen to find out more? Get in touch today, or read on to see answers to some of our most commonly asked questions below.
Frequently asked questions
We’re dedicated to IT solutions that work for your organisation, whether you want us to manage your IT help desk entirely, or be there just in case. Whatever your unique IT challenges, our help desk support team has the solution! Reach out today.