The essence of TechBrain’s Response Team is to resolve issues, manage client expectations and to identify patterns and issues in our process and delivery to ensure we improve. The performance of the Response Team is measured by happy clients. Our Response Team engineers feel they have a rewarding job because clients get to know them and they enjoy the strong client relationships that they develop. They are the first line of defense who get to look at everything coming in and influence all the service delivery areas.
Single point of contact for reactive support Phone, email, support portal, monitoring alarms Set and manage client expectations Escalate reactive issues within the engineering team and, where necessary, to on-site support
For issues that can’t be resolved remotely we have dedicated specialists who provide exceptional on site support to clients. Well trained, experienced, friendly and with strong communication skills, our on-site Response Team engineers are loved by our customers.