TechBrain

IT Help Desk Support

Your dedicated IT Support

IT & technical issues cost businesses thousands of dollars each year thanks to employee computers breaking down or not working properly, and hours spent trying to fix them.

The majority of organisations have no dedicated IT help desk to aid their employees when they have a question or their computers simply stop working. TechBrain’s IT help desk in services provide complete access to our unparalleled response team. Our engineers in Perth will provide your employees with customised solutions for all their technology-related issues and questions.

Your employees are able to work with our response team without leaving their desktops. We access the computer, fix the issue and return control quickly and easily so that they can continue focusing on their work. This enterprise-level support allows your business to continue growing and thriving without fear of being slowed due to over-complex technical problems. What most clients love about working with us is that we act like an extension to your team; we become familiar faces, we know your applications, your network needs and we’re dedicated to serving you at all times.

Our 24/7 IT help desk support service is delivered on three levels. Tier 1 is your first line of defence to identify and discover problems, generate trouble tickets, and work to solve any issues. In Tier 2, our response team follows up with a technical team to delve deeper when necessary. Tier 3 constitutes an on-site visit from our team if the issue remains unresolved. We make sure that we are constantly updating you throughout the entire process.

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  • Competitive Rates
  • Personal customer service and support
  • Industry leading response times
  • Reduced cyber risk

Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.