TechBrain

TechBrain Centralised Services Perth

The Centralised Services function is the second of four Service Delivery Areas with the TechBrain Managed Service Offering.

The TechBrain Centralised Services function is one of the ways in which we differentiate ourselves from our competitors. The essence of the Centralised Services role is to identify high impact issues for the client, especially those that are recurring so that you don’t have to continue dealing with the same issues and being exposed to the same risks, week in, week out. We have IT specialists who have the curiosity to solve big problems and we charge them with the responsibility of:

  1. Lowering client risk
  2. Innovating our solution to enhance your outcome
  3. Improving other service delivery areas, which then flow through to improved customer experience

Our Centralised Services function focuses on automation and tools for deployment and maintenance. The service includes responsibility for optimising the following tasks:

  • Patch management
  • Anti-virus
  • Anti-malware
  • Anti-spam
  • Monitoring and remote support
  • Automated maintenance
  • Backup and disaster recovery
  • Microsoft Software Updates
  • Desktop optimisation
  • Support provided to desktops, laptops, servers, smart phones and tablets
  • Licensing costs for backup software, anti-spam and anti-virus are included

TechBrain has created Centralised Services as a specific role because we feel that distributing these tasks leads to inconsistency and not covering these tasks leads to inefficiency. Being committed to proactively developing service improvements through unique processes, knowledge and training ensures that we can deliver efficiency through standardisation and common tasks being handled centrally resulting in outcomes for customers that are far superior to what they may have been experiencing.

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  • Competitive Rates
  • Personal customer service and support
  • Industry leading response times
  • Reduced cyber risk

Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.