Network Modernisation Ensures Business Continuity
About Broadway Fair
Located in the heart of Nedlands, Broadway Fair is one of Perth’s premier open-air shopping centres, a true Western Suburb icon since 1972.
Spread over three levels, it has over 50 unique small business retailers, boutique fashion, specialty stores and a huge range of dining options.
Known for its open roof complex where you can shop and dine in the fresh air, Broadway Fair provides internet services to its diverse tenancy, so reliable high-performance connectivity is critical for the daily operations and success of these businesses, especially those that rely on VoIP and PoS systems.
Modernising Infrastructure for Uninterrupted Business
Broadway Fair reached a critical inflection point with its IT infrastructure. Mandated to migrate to a new major ISP, they faced significant concerns about their existing IT provider, who presented potential conflicts and had proven unreliable.
The situation highlighted fundamental flaws in their network: a lack of redundancy created vulnerabilities, and centre management had no visibility or control over network load, performance, or access patterns. This lack of transparency made troubleshooting and proactive management impossible.
For tenants, unreliable internet meant business functions were potentially interrupted, especially high performance, low latency VoIP phone systems and the rock solid stability required for Point-of-Sale (PoS) transaction processing.
Failure in these areas potentially meant lost sales, poor customer experiences and operational friction – they needed a completely new, reliable and transparent network infrastructure.
TechBrain Builds a Resilient Network Foundation
TechBrain designed and implemented a robust new network backbone built on MikroTik technology.
The solution featured high availability redundancy at the network level and advanced Border Gateway Protocol (BGP) failover between ISPs, ensuring maximum uptime and automatic switching in case of an outage.
Tenant connectivity was streamlined using PPPoE authentication, with each tenant receiving a dedicated static IP address for simplicity and ease of use. TechBrain actively assisted with tenant cutovers to minimise disruption.
Reliable & Future-Ready IT Infrastructure
Broadway Fair management was very happy with TechBrain’s quick procurement and execution, delivered on time and on budget. Tenant cutovers were managed with minimal business interruption.
That seamless tenant cutover process was a real achievement. Despite the significant changes we made to the backend, we kept disruptions to individual businesses to an absolute minimum. That helped preserve tenant goodwill and continuity.
After the implementation, connectivity issues for tenants plummeted. Their daily operations have now become much smoother and the level of support has provided tenants with a new level of confidence. Now, IT problems reported by management or tenants gets acknowledged and addressed by TechBrain the very same day.
The network foundation we laid has so far proved so reliable and robust, that it became a trusted foundation Broadway Fair has built upon with the team at TechBrain: CCTV, access control and parking management technology.
The Techbrain team lead by David to design, plan and implement a new network, cutting over 50 tenants to a new IT provider in the process, was a major project for us and was executed superbly in a short space of time with little to no down time for all tenants.
This was a major achievement for the Centre carried out by Techbrain and we are appreciative of the professional and skilled job they did for us. They were sensitive and professional to all our tenants’ needs and the job was completed in minimal time and on budget.
Since implementation, we have had little to no connectivity issues arising in the 10 months since completion and feel confident our tenants’ IT Network needs are being met to a high level . We were very happy to have had Techbrain referred to us to do the job and would not hesitate to refer them to new customers.