Managed IT
Services Melbourne
Get more out of your business and reduce your risk with flexible solutions for your business needs.
services
At TechBrain,
At TechBrain,
we provide
TechBrain is a local Melbourne based managed IT services team that provides comprehensive and reliable IT solutions to businesses of all sizes.
We will clarify the business impact of your technology choices so you can make informed data driven decisions by:
- Providing individualised strategic advice
- Offering the latest hardware, software, data processing and management solutions and
- Fixing your problems – on your terms and in your timeframe.
- Our top priority is to provide customised IT management solutions for your business.
Our managed IT services are delivered by certified IT professionals, so you can be assured your systems are safe and secure with our commitment to the highest industry standards.
Cyber Security
Protect your digital assets with TechBrain’s cyber security services. Our experts deliver robust protection, proactive threat detection and swift incident response to ensure your business continuity and future growth.
Cloud Services
Take your business to the next level with our top tier cloud services. Enable growth, agility and innovation through scalable solutions, strong security and cost effectiveness. Join the cloud revolution and experience the future of seamless IT infrastructure today.
Melbourne-Based IT Help Desk
Is your business losing thousands of dollars in operational costs due to poor IT service desk support? Find an IT support partner with experienced staff to support your IT requests quickly and efficiently.
On-Site IT Support Across Melbourne
Worry free IT and boost in-house productivity with TechBrain’s on-site support services. Our skilled technicians ensure rapid response times, personalised support and seamless resolutions for all your IT needs across Melbourne.
Network & Infrastructure Administration
At TechBrain we provide a proactive service to eliminate reactive issues and identify technical and software risks. You can rely on our team of IT experts to provide tech support and visit your business regularly to ensure your network is always in top condition.
Remote IT
Our technicians will fix any technical issue fast and efficiently so minimal downtime and maximum productivity. We will keep your business running smoothly no matter where you work.
Vendor Management
Optimise your relationships with technology providers, ensure effective collaboration, cost control and maximum value from partnerships. Our team can save a business hours a week and regain lost productivity and efficiency that impacts the bottom line.
ABOUT
Why Melbourne Businesses
Why Melbourne Businesses
Trust Techbrain
Welcome to TechBrain where we help businesses thrive in a rapidly changing digital world with our managed IT services.
In today’s fast paced world to stay ahead of the competition you need not only the latest technology but also an efficient, secure and reliable IT infrastructure. That’s where we come in.
Many organisations struggle to manage their IT infrastructure while focusing on their core business.
Employees spend time on tasks that are more costly and time consuming than necessary due to lack of IT strategy, installation, maintenance and management expertise.
TechBrain is a dedicated managed IT support team that eliminates IT frustrations for your business.
We assess each business’s unique needs and deliver modern management, consultations and technology solutions to businesses in Melbourne and Australia wide.
A s a leading Managed Service Provider (MSP) we provide:
- A customised Managed IT Services program to suit your business needs.
- State of the art information technology solutions to monitor your software, hardware and overall IT operations.
- Advanced cyber security threat prevention and awareness programs.
- Modern communication systems for businesses of all sizes to thrive in today’s tech driven industries.
Our expertise keeps your business on track, maximising productivity and efficiency while minimising the risks of self managed IT systems.
TechBrain’s 20 years of experience servicing Australian businesses of all sizes and industries is a testament to the importance of an IT partner in establishing and managing a successful IT infrastructure and supporting business growth.
OUR POSITION
Setting The Standard in
Our Managed IT solutions go beyond traditional support - we're strategic partners. By combining enterprise-grade tools with local expertise, we ensure your technology drives growth & stays compliant while our team handles the heavy lifting.
Alex Stewart - General Manager
We catch and fix issues before they become problems - that's the beauty of our proactive approach. It's about giving you the tools and service you'd typically see internally at an ASX 200 company IT department, without the price tag.
Clarence Chuah - Professional Services Manager
The Numbers
Get Started
Committed to Service
Get a window into our service quality, showcasing how quickly and effectively we handle your IT needs through transparent and measurable performance metrics.
Response Time
22 min
Response team average time to response
Resolution Time
3 hrs
Response team average time to resolution
1st Call Resolution
77 %
Percentage of tickets resolved on first call
Managed Service Solution
Cyber security
Our cyber security services provide a robust defence against ever evolving threats, protecting your organisation’s digital assets.
We specialise in proactive threat prevention, 24/7 monitoring and swift response to security incidents.
Our comprehensive approach also includes employee cyber awareness training so your team has the knowledge and skills to identify and prevent potential cyber attacks.
By combining technology with human cyber expertise our cyber security services provide an end to end solution to maintain your business’s security posture and resilience in a rapidly changing digital landscape.
Managed Service Solution
IT support & helpdesk
Our IT support and helpdesk services provide 24/7 support tailored to your business needs.
With 24/7 availability our expert technicians offer remote and on-site support, fast response times and minimal downtime.
We resolve issues efficiently and effectively whether it’s software glitches or hardware malfunctions.
Our comprehensive approach to IT support means your business can operate seamlessly, so you can focus on growth and innovation while we take care of the technical stuff.
Managed Service Solution
Cloud services & migration
Discover the power of cloud services and let the TechBrain team manage your migration to the cloud.
Our team will work with you to develop a tailored cloud strategy and migrate your business to the right cloud platform for your needs.
Experience strong management and optimisation practices to elevate your IT network’s performance.
Get ahead of the game by harnessing the benefits of cloud technology, cost savings and scalability for your ever changing business.
Managed Service Solution
IT infrastructure
IT infrastructure
management
Our team creates custom network designs to support your business goals.
We continuously monitor and resolve potential issues to ensure peak performance across your IT environment. Our maintenance practices guarantee optimal uptime and network reliability.
With our IT infrastructure management unlock efficiency, connectivity and security and let your business thrive in today’s fast paced digital world.
Managed Service Solution
Data backup & disaster recovery
Secure your business’s future with our data backup and disaster recovery solutions.
We provide robust, encrypted data backup services so your valuable data is safe and recoverable.
Our disaster recovery planning safeguards your operations against unexpected events, minimising downtime and data loss.
Benefit from our custom data policy solutions to enhance data protection and compliance.
Don’t let unexpected events disrupt your business – invest in TechBrain’s data backup and disaster recovery services.
Benefits
The advantages of
The advantages of
Managed IT
Managed IT services provide proactive maintenance, security and scalability to optimise IT resources and reduce costs.
They provide access to IT expertise and let your business focus on its core competencies and strategic objectives to achieve long term success
In the end, engaging with an experienced MSP like TechBrain means better IT efficiency, more productivity and less risk for your business to stay competitive and adaptable to the changing technology landscape.
Cost Savings
We reduce IT costs by offering monthly fees, no need to hire, train and maintain in-house IT staff.
Expertise & Experience
Our Melbourne team has technical knowledge and experience to provide specialist IT services and stay up to date with the latest technology trends.
Proactive Management
We monitor and maintain your IT systems, identify and resolve issues before they become problems, optimal performance and minimal downtime.
Scalability
We scale our services to match your business growth, flexibility in resources and support without the need to hire more in-house staff or infrastructure.
Enhanced Security & Compliance
We implement strong security measures and keep up to date with regulatory requirements to protect your business from cyber threats and comply with industry standards.
Business Focus
Our support lets your team focus on its core business objectives without being burdened by IT related issues and challenges.
THE PROCESS
See the value
In 4 simple steps, see how our managed IT services can help your business.
Discovery
We start by conducting a thorough analysis of your existing IT infrastructure, identifying pain points and understanding your business needs and goals. This stage helps us to find opportunities for improvement and develop a strategic plan for your business.
Design & Implementation
Based on our assessment we create a customised IT roadmap that aligns with your business objectives. We design scalable and secure solutions and integrate them into your current systems with minimal downtime and disruption.
Monitoring & Maintenance
Our proactive approach includes continuous monitoring of your IT environment to detect and resolve issues before they become problems. We do regular maintenance, updates and patches to ensure your systems are always up to date, secure and running at peak performance.
Support & Optimisation
We offer dedicated support from our team of certified professionals, 24/7 to address any concerns or technical issues. We take a proactive approach to review and optimise your IT infrastructure to align with your business needs and the latest technology.
Customer Satisfaction Customer
Customer
Satisfaction Data
TechBrain’s customers are at the center of everything we do.
We’re committed to helping you understand the business impact of your technology decisions.
Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.
That improvement is driven on feedback and a Net Promotor Score we take monthly.
FAQ Your managed IT
Your managed IT
questions, answered.
Does TechBrain offer different plans?
Our experienced consultants will assess your business to create a custom IT management plan to suit your size, activity and history. We offer many technology solutions, services and packages because we believe no two businesses are the same, so their IT solutions shouldn’t be either.
Does TechBrain offer IT services for SMEs as well as large businesses?
TechBrain will assess your individual IT requirements, taking into account your budget, timeframe and goals. We offer managed IT services to large enterprises, as well as SMEs who are more vulnerable to security breaches and in greater need of functionality improvements.
No matter the size of your business, TechBrain will improve the efficiency and functionality of your IT systems.
How do managed IT services differ from traditional IT support?
Managed IT services differ from traditional IT support in their proactive approach, focusing on preventing IT issues and optimising systems rather than just reacting to problems as they arise.
With managed IT services, businesses receive a full suite of services including monitoring, maintenance, security and strategic guidance under a fixed pricing model. Traditional IT support is often limited in scope and provides assistance on an as needed basis resulting in unpredictable costs and a more reactive approach.
Will TechBrain respond to IT issues on-site?
At TechBrain we believe in building in-person relationships with businesses and their staff in Melbourne. We provide on-site solutions and guidance to your team to build trust and understanding between your business and TechBrain’s experienced consultants.
We hope to give you the most personalised and effective solutions to your IT management needs and maintain an ongoing relationship between our monitoring and response teams and your staff.
Can TechBrain help with regulatory compliance?
Yes, TechBrain managed IT services can help with regulatory compliance by providing expert guidance, implementing robust security and keeping systems and policies up to date. TechBrain’s team has knowledge of industry specific regulations and compliance standards which allows us to tailor solutions to each organisation’s unique needs.
Will TechBrain replace my company’s internal IT department?
TechBrain will work with your internal IT department to give them the best guidance, systems infrastructure and technology solutions available. Our business is to keep your business running as smoothly as possible. We don’t replace your staff: we trust, support and improve them. If you prefer, however, we can manage every aspect of your IT on your behalf. The choice is yours.
How does TechBrain handle IT support and issue resolution?
TechBrain uses a ticketing system to prioritise and track support requests, so you get timely response and resolution. We provide remote and on-site support depending on the issue, so you can keep business running smoothly with minimal downtime and get expert guidance.
What is the process for moving to a managed IT service provider?
Once project approved TechBrain will start the onboarding process which may include system updates, software installation, network optimisation and staff training. Throughout the transition TechBrain will keep you informed and provide ongoing support to ensure a seamless integration of our services with your existing IT environment.
