Advantages of VoIP vs PABX

Traditionally, telecommunications in private enterprises were directed through a public automatic branch exchange (PABX), better known as private branch exchange (PBX) through a private network. The core difference between PABX and VoIP is the way users are connected. With a host of reasons why the modern and technologically-enhanced VoIP system is superior to PABX, here are a few advantages of VoIP:
  1. High savings and enhanced scalability of systems
  2. Reduced cost when moving to a cloud-based offering in contrast to an internal software-based platform
  3. Increased list of features to work from
  4. Better voice quality of calls
  5. Ability to work more effectively internally and remotely
  6. Increase in employee productivity as a result of more sophisticated call features
  7. Capability to provide enhanced customer service
  8. Remaining ahead of the technology curve
  9. Less cabling and a cleaner office environment
  10. Better hardware which improves the overall impression of the company

The Pro edition includes all the award-winning VoIP advantages of the Standard 3CX Phone System edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.

Advanced Call Features:

  • Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back they reach the top of the queue.
  • Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
  • Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.
Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and IVR integration.

Key PBX Features:

Upgrade to 3CX Phone System Pro Today!

3CX Phone System Pro is a license key only upgrade, meaning all you need to do is purchase the upgrade from us and reactivate 3CX Phone System. Take a look at the upgrade pricing here. For more information on the Pro edition, give us a call today on (08) 6430 8164.  

Some Challenges Remain

One of the remaining major challenges around the implementation of IP Telephony solution is vendors who are linked to high cost landline based services due to revenue streams and so are not keen to provide cheaper options like internet based calls and trunks. Many traditional phone system vendors are now promoting IP Telephony solutions but are either:
  • Failing to provide an option for cheaper, internet based calls or….
  • Requiring clients to implement private networks or internet links that are far in excess of requirements

Why TechBrain

So why talk to TechBrain in Perth about your IP Telephony requirements:
  • We promote products we know will suit your business
  • We KNOW your IT and your business and can work to integrate IP, Telephony and your business needs
  • We offer the flexibility you need with low cost internet based calls or you can continue utilising your existing services
  • We will work with you to provide you with the best solution
  • Our IP Telephony services are implemented by the same professional staff who look after your IT.
  • Just like your IT, we stand by the products we recommend
Talking to another vendor about an IP Telephony solution and want to consider some of the important questions they might NOT have considered? Click here to see some of the technical issues that traditional phone system vendors often miss and understand why you will benefit from using your IT Service provider for your IP Telephony systems.

A Word From One of Our Valued Clients

“Directions have used the team to assist and solve all IT-related queries and monitor the maintenance of our computer hardware for several years now. The friendly customer service and extensive knowledge and expertise from the staff does not go unnoticed and is always appreciated. They provide a professional service and attend any computer-related enquiry without delay, allowing efficiency and productivity in our workplace.” – Training Centre Sector
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