Certified & Secure: TechBrain’s ISO/IEC 27001:2022 Journey
About TechBrain
TechBrain is an Australian cyber security, cloud services and managed IT provider founded in 2002 in Perth.
The company began as an IT support partner for small businesses and over the next decade expanded to serve a broader range of industries, developing a strong footprint in medical and professional services.
Today, TechBrain provides cyber strategy, cloud, SOC monitoring and service desk support to a broad range of ASX listed, mid market and Government organisations across Australia, with teams in Perth and Sydney.
Internally the company designs and operates Information Security Management Systems (ISMS) and aligns operational practices with recognised Australian and international standards.
Our core controls and processes are implemented to the same level used in client engagements, with alignment to the ASD Essential Eight Maturity Model where applicable.
Cyber compliance services include ISO 27001 readiness, internal audits and end‑to‑end ISMS implementation for organisations that require a structured, evidence‑based approach to managing information security risk.
Why Certification Mattered
To strengthen our own security posture and meet rising procurement expectations, TechBrain set out to achieve ISO/IEC 27001:2022 certification for its ISMS.
The objectives were clear: reduce organisational risk, qualify faster for enterprise and government tenders that mandate certified partners, and lead by example with transparent, evidence-based security.
The challenge lay in scaling consistent controls across a busy managed services operation while maintaining client delivery.
We needed tighter identity and access management, hardened endpoints, robust change and configuration practices, formalised incident management, and comprehensive records to prove control operation over time.
As an MSP we had to ensure separation of duties and avoid any perception of marking our own homework. That meant building internal audit capability while engaging an independent, IAF accredited certification body for Stage 1 and Stage 2 assessments.
Leadership committed funding, time and accountability to embed the ISMS into day-to-day work, not just documentation.
From Gap Analysis to Audit Readiness
TechBrain delivered a risk-led program mapped to ISO/IEC 27001:2022 clauses and Annex A controls.
We began with a whole-of-business risk assessment and gap analysis, then built a remediation roadmap with owners, timelines and success measures.
Competency and governance were strengthened through an appointed ISMS owner, management reviews, KPIs and a trained lead auditor. We uplifted controls across identity, access, device hardening, patching, backup, logging and monitoring, aligning to ASD Essential Eight Maturity Level 2 where risk justified it.
Change and configuration management were formalised, supplier risk was assessed, and incident response was exercised with clear roles and evidence capture. To ensure independence, internal audits validated effectiveness while an external auditor from a IAF accredited certification body performed Stage 1 and Stage 2 assessments.
Crucially, we ran the ISMS in production for several months before audit to generate real operational evidence. Artefacts delivered included the scope statement, risk register, Statement of Applicability, risk treatment plan, policy set, records, internal audit reports and management review minutes.
Results and What It Means for Our Clients
TechBrain achieved ISO/IEC 27001:2022 certification in October 2025 following successful Stage 1 and Stage 2 audits by an IAF accredited certification body.
The program delivered measurable security uplift: tighter identity and access controls, hardened devices, disciplined change and configuration, practiced incident response and continuous monitoring.
Evidence-ready processes now support faster audits and smoother vendor due diligence, elevating our qualifications for enterprise and government tenders that mandate certified partners.
The ISMS cadence of management reviews, KPIs and corrective actions is embedded into our day-to-day operations, reinforcing a culture of continuous improvement.
Most importantly, customers can have absolute confidence TechBrain operates to the same standard we help them achieve, aligning with ISO 27001 and ASD’s Essential Eight practices to improve resilience and reduce risk.
We want clients to be confident we’ll walk-the-walk not just talk-the-talk when it comes to the security of their data.
What’s the point of implementing controls if your MSP becomes the new front door?
We recognise we’re a high-value target, so we got ISO 27001 certified and implemented controls beyond the baseline, complying with ASD’s Essential 8 Maturity Level 2.