Streamlining IT for Down to Earth Training & Assessing
About DTE
Down to Earth Training & Assessing (DTE) is a family owned and operated registered training organisation based in Rockingham, Western Australia.
Director Kim Brunswick has been delivering industry specific, practical training for more than 25 years, specialising in Civil and Mining-related courses, broader trades, high risk courses such as cranes, rigging, scaffolding and EWP.
As a Jobs & Skills WA provider, DTE offers apprenticeship and traineeship programs across the civil construction sector. From their Rockingham office, they support local clients such as the City of Rockingham, Rob Carr and Wormall Civil.
DTE has a strong presence in the North West and Mid West of the State.
Uncovering IT Roadblocks
DTE had previously struggled to find a reliable managed IT provider, despite relying heavily on technology for everything from booking systems, student meetings to scheduling courses, managing e-assessments and maintaining compliance data across multiple sites.
With no internal IT capability, even small issues had the potential to escalate—creating risks in a dynamic, hands-on training environment. Their Rockingham location, away from Perth’s central business district, added another layer of difficulty in securing responsive, tailored IT support.
DTE needed a partner who could manage evolving IT demands, fix issues quickly without using technical jargon, and adapt to feedback while respecting their preferred way of operating.
A Streamlined IT Partnership
TechBrain delivered a comprehensive, end-to-end managed IT service—essentially a “black box” solution that handled all of DTE’s technology needs.
This included sourcing hardware, setting up systems and ensuring seamless integration with key booking platforms and compliance tools.
We provided targeted IT training to key staff so they could resolve simple issues independently, boosting both capability and confidence.
With remote monitoring and onsite support in place, their regional setup was fully covered, and our proactive approach ensured their infrastructure could evolve as their needs changed
Seamless Workflows & Growth
TechBrain has partnered with DTE for several years, and ongoing updates and improvements have significantly reduced IT issues, modernised their systems and streamlined day-to-day operations—allowing Administrators and trainers to focus on doing what they do best.
Staff regularly comment on how friendly, patient and supportive our team is when resolving problems. The partnership has reduced downtime, increased operational confidence and given DTE the freedom to expand their training offerings without worrying about IT constraints.
TechBrain has been a reliable and genuinely supportive IT partner for DTE. We run a hands-on, fast-paced training environment, and having systems that just work is essential. TechBrain has taken the stress out of IT for us—fixing issues quickly, keeping everything up to date and explaining things in plain language without all the technical jargon.
Their team is friendly, patient and easy to deal with. Since partnering with TechBrain, we’ve had fewer disruptions, better system performance and the confidence to keep growing our training services knowing our IT is in good hands. They’ve become an important part of how we run our business.
If Techbrain can’t do it, fix it, or create it, then it can’t be done! They make us be better. Thank you Team Techbrain.