VoIP Office
Phone Systems Sydney
Enhance productivity, collaboration and cost-efficiency within your organisation with TechBrain's cutting-edge business VoIP solutions.
An IT Partner of ASX Listed & Government Organisations
Services
At TechBrain,
At TechBrain,
we provide
Experience seamless communication with our top-of-the-line 3CX VoIP phone systems, tailored to optimise collaboration, productivity and cost-effectiveness for your Sydney business.
3CX’s state-of-the-art tech and intuitive VoIP solutions just click with your existing Sydney office infrastructure, delivering unparalleled call quality, dependability and versatility.
Unlock a whole heap of advanced features, such as auto-attendant, call forwarding, voicemail-to-email and conferencing capabilities – all designed to streamline your Sydney business’s workflow and take productivity to new heights.
Our team of experts in office phone systems will ensure a seamless set up process, providing comprehensive training and ongoing support to make the transition to a new VoIP system a breeze.
With solutions scaled to suit Sydney businesses of all sizes, TechBrain is your go-to partner for communication success.
Elevate Your Sydney Office with 3CX Phone Systems
Give your office communication a serious kick up the backside with a top-notch 3CX phone system. This powerful software-based phone solution is packed with advanced features, including video conferencing, clever call routing and seamless CRM integration. Enjoy the ease of deployment, management, and cost savings that 3CX brings to your Sydney office.
Unlock Flexibility with SIP Trunk Channels
We deliver reliable, scalable and cost-effective voice and video communication solutions that businesses can really get on board with. Pick your channel count, cut costs and enjoy unparalleled flexibility. Experience crystal-clear call quality and robust features that drive productivity and propel your organisation to new heights.
Simplify Communication with SIP Numbers
Our advanced tech offers customisable, reliable and cost-effective voice and video communication solutions that really put the control back in your hands. Choose from an extensive selection of local numbers, national and international numbers and revel in unmatched flexibility and control over your communication network.
Streamline Customer Service with 1800 Number Hosting
Our cost-effective, memorable 1800 numbers help strengthen your brand and make customer service a total breeze for your business. Enjoy nationwide reach, advanced call routing and sophisticated reporting tools. Take your customer experience to the next level with TechBrain, your go-to 1800 number provider!
Discover the Advantages of VoIP vs PBX
Get the lowdown on the benefits of VoIP compared to traditional PBX systems for your Sydney office. Learn how VoIP can cut costs, enhance scalability and improve communication while ditching the need for clunky on-premise hardware.
ABOUT
The Power of Virtual Business Phones
Your employee’s productivity is directly linked to the tech you use for communication and collaboration. As a business owner or manager, investing in comms tech can seem daunting. Why not just play it safe with existing, aging phone system infrastructure?
But what if that technology could seriously boost efficiency and productivity in your organisation? Let us introduce you to the game-changing VoIP phone system and show you how it can revolutionise your business.
Understanding VoIP: The Future of Business Communication
VoIP (Voice over Internet Protocol) is a cutting-edge tech that digitises voice signals and transmits them through an IP network. This lets you make cost-effective calls both locally and internationally. VoIP services also offer a heap of additional benefits that traditional phones just can’t match.
While using VoIP phone tech is pretty straightforward, setting up such a system can be a bit of a pain. However, you can trust TechBrain to handle the whole process for you. With our extensive track record of happy customers, we are confident in our position as the premier VoIP service provider.
The Inner Workings of VoIP Technology
By using your internet connection to transmit voice data from your phone, laptop or desktop, the data is transformed into a digital signal that is seamlessly received by any VoIP phone or data-driven device.
In contrast to traditional telephony, where sound travels through a standard telephone line, VoIP transmits sound via a digital connection (like a router) to the end-user. VoIP providers handle the whole set up process and give you all the info you need to use the service effectively.
This technology lets companies communicate digitally with other organisations. By making it super easy to reach key stakeholders, clients or suppliers at a time that suits, business can get done on the go. This gives companies the freedom and flexibility they need to thrive in today’s fast-paced tech-driven industries.
OUR POSITION
Setting The Standard in
Modern business communication demands flexibility and reliability. Our VoIP solutions deliver enterprise-grade features with the simplicity and support your business needs.
Alex Stewart - General Manager
Our systems ensure crystal-clear communication while reducing costs and complexity.
David Murphy - Systems Engineer
THE NUMBERS
Get Started
Crystal-Clear Communication, Smarter Business
Modern VoIP solutions for reliable, feature-rich business phone systems that save you money and improve collaboration.
VoIP Service Uptime
99 %
Exceptional service uptime
Avg Saving vs Traditional PBX
40 %
Significant savings on phone costs
Businesses Using TechBrain VoIP
70 +
Australian businesses trust our VoIP solutions
Features
Top VoIP features for
Top VoIP features for
business
VoIP lets you communicate with others at an affordable price, but that’s just the beginning. When you partner with TechBrain to install VoIP for your Sydney company, you get access to a heap of features designed to make your business operations run smoothly. Here are some of the most impressive features of VoIP phone systems:
Music on hold
If your staff is regularly dealing with customers over the phone, then the Music on Hold feature is a total game-changer. This feature lets you pick the audio your callers will hear while they’re waiting, so you can create a professional and engaging atmosphere from the get-go.
Video conferencing
Virtual meetings have become a must-have feature for Sydney businesses with remote teams – and VoIP’s got you covered here. With the built-in video conferencing feature, you can host meetings with multiple participants, and make collaboration and communication a whole lot smoother.
Call recording
When you’re dealing with sales and customer service teams, recording conversations can be a vital tool. VoIP’s call recording feature lets you save conversations on an individual or company-wide basis, so you can refer back to them and pick up on any crucial details you might have missed.
Voicemail to email transcription
Dealing with voicemails can be a real pain, especially when you’re in the middle of a busy day. The voicemail to email transcription feature is a lifesaver – it lets you read through transcribed versions of your voicemails at your convenience, and even saves and organises them so you can access them later.
Automated attendant
The automated attendant feature is, without a doubt, one of the most valuable VoIP features for businesses. It basically acts as your electronic receptionist, projecting a super-professional image for your company. Callers can use an interactive menu to get through to the right person, streamlining your whole communication process.
Benefits
Why does my Sydney business
Why does my Sydney business
need business VoIP services?
Business VoIP services can help companies save a pretty penny on communication costs, while giving you access to some amazing features and scalability.
With VoIP, your staff can make and receive calls from anywhere – on their laptops, tablets or smartphones which gives them way more flexibility and makes working from home or on the go a whole lot easier.
Advanced features like call routing, voicemail, call recording and call analytics can all help boost productivity and efficiency.
And best of all, VoIP integrates seamlessly with other business apps, like customer relationship management software so you get a more streamlined user experience all round.
Scalability
One of the things that sets VoIP apart is that it makes it a breeze to add or remove phone lines, features and functionality as your business goes through its ups and downs.
Mobility
VoIP services let your staff make and receive calls from anywhere – whether they’re in the office or working remotely, with their device of choice.
Advanced Features
VoIP’s got a whole suite of advanced features, including call routing, voicemail, call recording and call analytics, which are all designed to help you work more efficiently.
Integration
VoIP’s also super easy to integrate with other business apps, like customer relationship management (CRM) software, so you can get a more seamless and efficient user experience all round.
Improved Customer Service
With features like auto-attendants and call queuing, VoIP lets you manage call volumes much more effectively, and provides a way more professional and personalised customer service experience.
Cost Savings
Significantly cut down on communication costs, from long-distance charges to expensive hardware upgrades. By making the switch to VoIP, you can free up some much-needed resources and invest them in other areas of your business.
THE PROCESS
See the value in our
See the value in our
business VoIP
solutions
In 4 simple steps see how our business VoIP services can elevate your Sydney business.
Consultation & Needs Assessment
We sit down with you to go over your current communications setup, work out what areas need improvement and see where you can integrate VoIP to give you the best results.
Solution Design & Planning
Our business phone systems specialists work with you to tailor a VoIP solution that fits your business inside and out – we’re talking features, hardware, software, we’ll go the extra mile.
And before we roll out the new system, we do a comprehensive review of your office’s existing network infrastructure to make sure it’s going to work seamlessly.
Deployment and Integration
We configure the VoIP hardware and software to create a rock-solid, streamlined communication system that meets your business needs. With premium call quality, reliability and security across the board.
We also make sure the new system integrates smoothly with all your existing communication tools and business apps so you can get on with business as usual.
Training, Support & On-Going Optimisation
We schedule detailed onboarding sessions to make sure your team is up to speed with the new system and comprehensive training to help them get the most out of it.
We’ve also got a dedicated support team standing by to help with any issues that come up, and we’re always on the lookout for ways to tweak and fine-tune the system to meet your growing business needs.
Customer Satisfaction Customer
Customer
Satisfaction Data
TechBrain’s customers are at the center of everything we do.
We’re committed to helping you understand the business impact of your technology decisions.
Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.
That improvement is driven on feedback and a Net Promotor Score we take monthly.
FAQ Commonly asked VoIP
Commonly asked VoIP
business phone questions
Who needs to consider VoIP?
If you want to stay one step ahead of the competition, then you should be considering VoIP. We live in a fast-moving world and businesses need to be adaptable to succeed. Whether you’re a small outfit or a large multinational, you need to make sure you’re tech savvy to stay ahead.
Why do I need a VoIP service?
The great thing about VoIP is you don’t need loads of special equipment. All you need is a decent internet connection and you’re good to go. And if you want a special VoIP phone, then that’s fine too. If you’re using an older phone system, then you’ll just need a bit of kit to get it connected to the internet.
Why choose TechBrain as your VoIP provider in Sydney?
We’re a team of highly skilled IT experts who are dedicated to keeping our clients at the cutting edge of technology. We’re always looking at the latest tech developments and will make sure you’re on board too. We always recommend the best products for your business.
What type of phone should I use for VoIP services?
Once you’ve got a VoIP service, you can use pretty much any type of phone you like. But, if you want to get the most out of your service, then a dedicated VoIP phone is the way to go. These phones are specifically designed to handle voice over the internet. You can find all sorts of VoIP phones for your office – from desk phones to conference phones and cordless ones too.
Why should I use VoIP instead of a landline phone?
There are all sorts of good reasons to choose VoIP over a traditional landline. For a start, it can really cut down your phone bill. If you’re a big user of international calls, then switching to VoIP can make a big difference to your bottom line. And if you’re always on the move, you can keep your number with you wherever you go. Plus, VoIP services tend to come with all sorts of useful features like caller ID and voicemail.
How do I know if my network can handle VoIP?
Your office needs to have a decent internet connection to get the best out of VoIP. That means looking at the speed and capacity of your network. And there are things like the number of calls you can make at the same time and how fast your network can handle that traffic to consider. We can come and take a look at your network and make sure you’re all set up for VoIP.
How does TechBrain ensure call quality, reliability and security?
We take care of all that by making sure your network is up to speed and implementing the right settings for your business. We monitor your service all the time to make sure you’ve got the best experience possible. And to keep things secure, we use things like encryption and firewalls to keep your service safe and secure.
