Managed IT
Services Perth
Maximise your business productivity & reduce your risk with expertly managed, flexible IT solutions for Perth businesses.
services
At TechBrain,
At TechBrain,
we provide
TechBrain are your local managed IT services provider for businesses with 20+ staff.
We make sure you understand the business implications of your technology choices so you can make informed, data-driven decisions by:
- Providing individualised advice
- Integrating the latest in hardware, software and data management technologies
- Fixing your IT issues quickly so solutions fit your plan and requirements
We customise our service so your IT infrastructure is robust and aligned to your business goals.
Our managed IT services are delivered by certified IT experts so your systems are safe and secure with the highest standards in the industry.
Cyber Security
Get more secure with TechBrain’s advanced cyber security solutions for Perth’s fast-paced business environment. Our team of experts provide robust protection, proactive threat detection and rapid response to secure your business’s digital assets and future growth.
Cloud Services
Grow your business with our top-tier cloud services. Enable growth, agility and innovation through scalable solutions, ironclad security and cost-effectiveness. Join the cloud revolution and experience the future of hassle-free IT today.
Perth-Based IT Help Desk
Is your business wasting thousands of dollars in operational costs due to poor IT service desk support? Find an IT support partner with experienced staff to support your IT requests quickly.
On-Site IT Support Across Perth
Have worry-free IT and boost in-house productivity with TechBrain’s on-site support. Our technicians are on the road to provide fast response times, personalised support and seamless resolutions for all your IT needs.
Network & Infrastructure Administration
At TechBrain, we provide a proactive service to eliminate reactive issues and identify technical and software risks. Our IT experts will visit your business regularly to deliver tech support and ensure your network is always healthy.
Remote IT
Our technicians will fix any technical issue fast so you have minimal downtime and maximum productivity. We’ll keep your business running smoothly no matter where you work.
Vendor Management
Managing relationships with technology providers, to ensure effective collaboration, cost control and maximum value from partnerships. Our team can save a business hours a week and help get back lost productivity and efficiency that impacts the bottom line.
ABOUT
TechBrain’s
TechBrain’s
managed IT
services
Welcome to TechBrain, where we help Perth businesses succeed in an ever-changing digital world with our managed IT services.
In today’s fast paced world to stay ahead of the competition you need not only the latest technology but an efficient, secure and reliable IT infrastructure. That’s where we come in.
Many organisations struggle to manage their IT infrastructure while focusing on their core business.
Employees spend time on tasks that are more costly and time consuming than necessary due to a lack of expertise in IT strategy, installation, maintenance and management.
Enter TechBrain, a Perth based managed IT support team that eliminates IT frustrations for your business. We assess each company’s unique needs and deliver cutting edge management, consulting and technology solutions to Perth and Australia wide businesses.
At TechBrain, we offer:
- A customised Managed IT Services program to suit your business.
- State of the art information technology solutions to monitor your software, hardware and overall IT operations.
- Advanced cyber security threat prevention and awareness programs.
- Modern communication systems for businesses of all sizes to thrive in today’s tech driven industries.
Our expertise keeps your business on track, maximising productivity and efficiency while minimising the risks of self-managed IT systems.
TechBrain’s 20 years of experience servicing Australian businesses of all sizes and industries is a testament to the importance of an IT partner in establishing and managing a successful IT infrastructure and supporting business growth.
Choose TechBrain for managed IT support and services in Perth and experience industry leading, cost-effective solutions to the challenges of IT management and the risks to personal data and productivity of self-managed IT systems.
Our skilled, certified professionals deliver results for businesses of 20 staff or more, solving for their current needs and empowering their future IT aspirations.
OUR POSITION
Setting The Standard in
Our Managed IT solutions go beyond traditional support - we're strategic partners. By combining enterprise-grade tools with local expertise, we ensure your technology drives growth & stays compliant while our team handles the heavy lifting.
Alex Stewart - General Manager
We catch and fix issues before they become problems - that's the beauty of our proactive approach. It's about giving you the tools and service you'd typically see internally at an ASX 200 company IT department, without the price tag.
Clarence Chuah - Professional Services Manager
The Numbers
Get Started
Committed to Service
Get a window into our service quality, showcasing how quickly and effectively we handle your IT needs through transparent and measurable performance metrics.
Response Time
22 min
Response team average time to response
Resolution Time
3 hrs
Response team average time to resolution
1st Call Resolution
77 %
Percentage of tickets resolved on first call
Managed Service Solution
Cyber security
Our cyber security services provide a robust defence against ever changing threats, protecting your organisation’s digital assets.
We specialise in proactive threat prevention, 24/7 monitoring and swift response to security incidents.
Our comprehensive approach also includes employee cyber awareness training, empowering your team with the knowledge and skills to identify and prevent potential cyber-attacks.
By combining advanced technology with human cyber expertise our cyber security services provide a complete solution to maintain your business’s security posture and resilience in an ever-changing digital world.
Managed Service Solution
IT support & helpdesk
Our IT support & helpdesk services provide round-the-clock, reliable assistance tailored to your business needs.
With 24/7 availability our Perth based technicians offer remote and onsite support, rapid response times and minimal downtime.
We resolve issues efficiently and effectively, whether it’s troubleshooting software glitches or hardware malfunctions.
Our comprehensive IT support allows your business to operate seamlessly, so you can focus on growth and innovation while we take care of the technical stuff.
Managed Service Solution
Cloud services & migration
Discover the power of cloud services and entrust the TechBrain team with your migration into the cloud.
Our team will work with you to develop a customised cloud strategy and migrate your business to the right cloud platform for your needs.
Experience the benefits of best practice management and optimisation, designed to get the most out of your IT network.
Get ahead of the game by harnessing the power of cloud technology, save costs and achieve scalability for your ever-changing business. Let us help you redefine success in the digital age.
Managed Service Solution
IT infrastructure
IT infrastructure
management
Our team creates customised network designs to support your business goals.
We continuously monitor and identify potential issues and resolve them before they become problems. Our maintenance practices ensure optimal uptime and network reliability.
With our comprehensive IT infrastructure management you get efficiency, connectivity, security and the ability to thrive in today’s fast paced digital world.
Managed Service Solution
Data backup & disaster recovery
Secure your future with our data backup and disaster recovery solutions.
We provide robust, encrypted data backup services, ensuring your data is safe and easily recoverable
Our disaster recovery planning protects your business against the unexpected, minimises downtime and data loss.
Get our custom data policy solutions to enhance data protection and compliance.
Don’t let the unexpected disrupt your business – invest in TechBrain’s data backup and disaster recovery services.
Benefits
The advantages of Managed IT
The advantages of Managed IT
support for Perth businesses
Managed IT services offer proactive maintenance, security and scalability to optimise IT resources and reduce costs.
They give you access to expert IT knowledge and allow your business to focus on its core competencies and strategic objectives to achieve long term success.
Ultimately engaging an experienced MSP like TechBrain can lead to better IT efficiency, increased productivity and reduced risks so your business stays competitive and adaptable to the changing technological landscape.
Cost Savings
We reduce IT costs by offering fixed monthly fees, no need to hire, train and maintain in-house IT staff.
Expertise & Experience
Our Perth team possess a wealth of technical knowledge and experience, allowing them to provide specialised IT services and stay updated with the latest technology trends.
Proactive Management
Proactively monitor and maintain your IT systems, identify and resolve issues before they become problems, optimal performance and minimal downtime.
Scalability
Scale our services to match your business growth, flexibility in terms of resources and support without the need to invest in additional in-house staff or infrastructure.
Enhanced Security & Compliance
Robust security and up to date with regulatory requirements, protect your business from cyber threats and comply with industry standards.
Business Focus
Allow your team to focus on its core business objectives without being burdened by IT related issues and challenges.
THE PROCESS
See the value in our
See the value in our
managed IT solutions
In 4 simple steps our managed IT services can help your business.
We tailor our approach to understand your business, develop custom solutions and provide ongoing support and optimisation to help you achieve your business goals..
Discovery
We start by conducting a thorough analysis of your current IT infrastructure, identifying pain points and understanding your business needs and goals. This stage helps us find opportunities for improvement and create a strategic plan for your business.
Design & Implementation
Based on our assessment we create a custom IT roadmap that aligns with your business objectives. We design scalable and secure solutions and integrate them into your current systems with minimal downtime and disruption.
Monitoring & Maintenance
Our proactive approach includes continuous monitoring of your IT environment to detect and address issues before they become problems. We perform regular maintenance, updates and patches to ensure your systems are always up to date, secure and running at peak performance.
Support & Optimisation
We offer dedicated support from our team of certified professionals available 24/7 to address any concerns or technical issues. We take a proactive approach to review and optimise your IT infrastructure to align with your business needs and the latest technology.
Customer Satisfaction Customer
Customer
Satisfaction Data
TechBrain’s customers are at the center of everything we do.
We’re committed to helping you understand the business impact of your technology decisions.
Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.
That improvement is driven on feedback and a Net Promotor Score we take monthly.
FAQ Your managed IT
Your managed IT
questions, answered.
Does TechBrain offer different plans?
Our consultants evaluate your business to create a custom IT management plan to suit your size, activity and history. We offer many technology solutions, services and packages because we believe no two businesses are the same, so their IT solutions shouldn’t be either.
Does TechBrain offer managed IT services for SMEs as well as large businesses and corporations?
TechBrain assesses your individual IT requirements, taking into account your budget, timeframe and goals. We service large enterprises, as well as SMEs who are more vulnerable to security breaches and in greater need of functionality advancements. Whatever the size of your business, TechBrain is dedicated to improving the profitability, efficiency and functionality of your IT systems and the productivity and morale of your employees, no matter how few.
How do managed IT services differ from traditional IT support?
Managed IT services differ from traditional IT support in their proactive approach, focusing on preventing IT issues and optimising systems rather than just reacting to problems as they arise.
With managed IT services businesses get a full suite of services including monitoring, maintenance, security and strategic guidance under a fixed pricing model. Traditional IT support is limited in scope and provides assistance on an as needed basis resulting in unpredictable costs and a more reactive approach.
Will TechBrain respond to IT problems on-site?
At TechBrain we build in-person relationships with businesses and their staff in Perth. We provide on-site solutions and guidance to your team to build trust and understanding between your business and TechBrain’s consultants.
This way we can give you the most personalised and effective solutions to your IT management needs and maintain an ongoing relationship between our monitoring and response teams and your staff.
Can managed IT services help with regulatory compliance?
Yes, TechBrain managed IT services can contribute significantly to compliance by providing expert guidance, implementing robust security and keeping systems and policies up to date.
TechBrain’s team has in-depth knowledge of industry specific regulations and compliance standards and can tailor solutions to meet the unique requirements of each business.
Will TechBrain’s IT support replace my company’s internal IT department?
No, TechBrain works alongside your internal IT staff, providing expert guidance, systems infrastructure and technology solutions to enhance their capabilities. We work with your team to keep your Perth business running smoothly and offer the option to fully manage your IT if you prefer.
How does a managed IT service provider handle support and issue resolution?
TechBrain uses a ticketing system to prioritise and track support requests, ensuring timely response and resolution. Often in addition to remote and on-site support, depending on the issue, so businesses can keep running with minimal downtime while getting expert guidance.
What is the process for transitioning to a managed IT service provider?
Once project approved TechBrain will initiate the onboarding process which may include system updates, software installation, network optimisation and staff training. Throughout the transition TechBrain will maintain open communication and provide ongoing support to ensure a seamless integration of their services with your existing IT environment.
