The Network Administration function is the third of four Service Delivery Areas with the TechBrain Managed Service Offering.
What is Network Administration? A good question given it is not something you are likely to see at other managed service providers. The essence of Network Administration function role is to be the evangelist of world class standards whilst ensuring client IT environment alignment to the carefully researched and well defined TechBrain best practice. We have defined our best practices for technology (for example, IT security, application and device synchronisation, backup, disaster recovery etc), we evaluate our client’s IT environment against those best practices and we report to our clients on a regular basis. To succeed in this area we need to develop and maintain a detailed technical knowledge of the client environment. That is something we love to do.
The results are easily measured because our clients love our unique alignment process…it drives down the number of tickets, it drives down the resolution time, it improves productivity and it improves efficiency, the net result of which is that it drives profitability.
The Network Administration function is a true proactive service that works to eliminate reactive issues and identify technical risk. It involves implementing standardisation and TechBrain best practice by scheduling regular site visits and providing tech support all included in the regular monthly fee. This unique service differentiates TechBrain in the marketplace and helps explain why customers love dealing with us.