VoIP Office
Phone Systems Melbourne

Get more done in your business with TechBrain’s smart business phone solutions.
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Services

At TechBrain,
we provide

Revolutionise your business communication with our 3CX VoIP phone systems designed to boost collaboration, efficiency and cost savings for Melbourne businesses.
3CX’s leading technology and user friendly VoIP solutions integrate with your existing infrastructure for consistent call quality, reliability and flexibility across the Melbourne CBD and suburbs.

TechBrain offers both hosted PBX and traditional PBX system options so you can choose what’s best for your business. Most cloud based phone systems work seamlessly with existing VoIP hardware.

Get access to a wide range of features such as auto attendant, call forwarding, voicemail to email and conferencing capabilities to optimise your workflow and productivity. The system supports multiple extensions so you can communicate seamlessly across computers, mobile devices and headsets for in-office and remote employees.

Cloud based phone systems include a softphone app that can be downloaded to any mobile device.

Integrations with business applications are available so you can streamline operations and users can make and receive calls from their computer or mobile device. The system is also compatible with headsets for hands free communication.

Modern VoIP systems have features such as call recording, conference calling, SMS/MMS texting, team collaboration and video conferencing. Softphone solutions integrate with existing VoIP hardware.

TechBrain’s business phone system experts will ensure a smooth implementation process and provide comprehensive training and ongoing support to get you up and running with your new VoIP phone system. Scalable solutions for businesses of all sizes.

Most VoIP solutions have evolved into managed cloud based services which increase reliability and reduce management burdens. Cloud VoIP services can be more reliable than traditional systems.

3CX Phone Systems

Get more from your business communication with a 3CX phone system. A powerful software based phone solution with advanced features such as video conferencing, call routing and CRM integration. For example 3CX can run on desktop computers and mobile devices so users can make calls from anywhere. Easy deployment, easy management and tangible cost savings with 3CX.

SIP Trunk Channels

Our technology delivers reliable, scalable and cost effective voice and video communication. Customise your channel count, reduce costs and gain flexibility. Get clear call quality and features that drive productivity and grow your business. With hosted phone systems, features like call routing, call parking and call transfers can be managed in the cloud.

SIP Numbers

Choose from a range of local Melbourne 03 numbers, national 1300 and 1800 numbers and international options. Get flexibility and control as your footprint grows across Victoria and beyond. Hosted phone systems support remote and hybrid teams by allowing employees to use their smartphones, laptops or tablets to make and receive business calls.

1800 Number Hosting

Cost effective, easy to remember numbers help build your brand and streamline customer service. Get nationwide reach, advanced call routing and reporting tools. Elevate your customer experience with TechBrain as your 1800 number provider.

Discover the Advantages of VoIP vs PBX

Find out the benefits of VoIP vs PBX (private branch exchange). Learn how VoIP can reduce costs, increase scalability and improve communication while reducing reliance on on-premise hardware. Unlike traditional landlines which are hardware dependent and less flexible for remote or hybrid work environments, VoIP systems are more adaptable and integrate with internet connected devices.
ABOUT

The Power of Virtual Business Phones

Your employee’s productivity depends in part on the technology you use for communication and collaboration. If you’re a small to medium sized business you may be hesitant to invest in telephony. But VoIP systems are recommended for remote and hybrid teams because of their flexibility and ability to work without traditional hardware.

What if the right phone system could boost efficiency and productivity across your organisation? Let us introduce you to the VoIP phone system and explain how it can benefit your business.

VoIP allows business calls from multiple devices including softphones, desktops, tablets and mobile phones making it easy to manage calls and support remote or hybrid work environments. Users can make and receive calls and SMS anywhere and on any device with a webphone.

What is VoIP?

In short, VoIP (Voice over Internet Protocol) converts voice signals into digital information and sends that information through an IP network. This means affordable local and international calls. VoIP services also give you benefits you can’t get from traditional phones.

Many VoIP systems also support SMS messaging so users can send and receive text messages alongside voice calls for enhanced communication. VoIP was first introduced in 1995 and has grown in use and popularity since the launch of Skype in 2003.

Although using VoIP is not complicated, setting up a high quality, secure system is a complex process. You can rely on us to do it for you. With our many happy customers we believe we are a leading VoIP service partner for Melbourne businesses. Keep reading to find out more about how VoIP works.

How does VoIP work?

Using your internet connection to transmit voice data from your phone, laptop or desktop, the audio is converted into a digital signal and sent to any VoIP device or softphone.

This allows users to make and receive calls on multiple devices such as computers, tablets and smartphones. Traditionally sound would pass through a normal telephone exchange.

With VoIP sound passes through a digital connection such as a router to the end user. TechBrain sets this up for you and provides the information you need to use the service confidently.

This allows companies to communicate digitally with stakeholders, clients and suppliers so business can be done at any time. It provides freedom and flexibility that modern organisations in fast paced, technology driven industries require.

response team, headset on
Features

Top VoIP features for
business

VoIP allows you to communicate at an affordable price while delivering features that improve customer and employee experience. If you contact us to install VoIP for your business you will get features such as:

VoIP systems can also provide detailed call data so you can get real-time analytics and business insights through scheduled reports and analytics tools.

Music on hold

If your staff are on the phone with customers all day, this is useful. Music on hold lets you choose what callers hear while they wait.

Video conferencing

Virtual meetings are now standard, including for teams working remotely around Melbourne. VoIP includes video conferencing so you can host online meetings with multiple people.

Call recording

It’s often important to record conversations for quality assurance, training and compliance. You can enable company wide recording or individual and on-demand policies.

Voicemail to email transcription

Going through voicemails can be time consuming. With voicemail to email transcription you can read transcribed messages and keep them organised for easy access and follow-up.

Automated attendant

This is one of the best VoIP features for businesses. It makes your company look professional by acting as an electronic receptionist. Callers can choose the extension they need through an interactive menu, so employees can be reached on multiple devices and be more flexible.

Benefits

The advantages of business VoIP

Business VoIP services can reduce communication costs and provide advanced features and scalability. With VoIP, staff can make and receive calls from anywhere using multiple devices.

This mobility supports remote work while keeping your team connected.

TechBrain can help you choose the right product for your business needs, so you choose a phone system that fits your specific requirements and budget.

With features like call routing, voicemail, call recording and call analytics, VoIP increases productivity and efficiency. It can also be integrated with other business applications like CRM software.

What makes us different

Scalability

With VoIP you can add or remove phone lines, features and functionality as needed, which supports growth and seasonal fluctuations.

mobility

Mobility

VoIP allows staff to make and receive calls from anywhere, using laptops, tablets and smartphones while being part of your Melbourne office phone system.

People not employees

Advanced Features

VoIP offers features like intelligent call routing, call recording and analytics that can improve performance and customer experience.

What makes us different - 3

Integration

VoIP can be integrated with business applications like CRM to streamline workflows and improve data quality.

Build a team for everyone

Improved Customer Service

Auto attendants and call queuing help manage call volumes and deliver a professional, personalised service.

What makes us different - 2

Cost Savings

VoIP can save you communication costs, including long distance charges and expensive hardware upgrades.

THE PROCESS

See the value

In 4 easy steps see how our business VoIP services can benefit your business.

Consultation & Needs Assessment

Our experts assess your current telecommunications setup, identifying areas for improvement and potential integration with VoIP technology.

As part of the consultation process we speak with department heads and staff to ensure the solution fits all workflows.

Solution Design & Planning

TechBrain’s business phone system specialists design a VoIP solution that meets your needs, including specific features, hardware or software components.

We also assess your current network infrastructure to guarantee performance, security and compatibility.

Deployment and Integration

VoIP hardware and software is configured to create a seamless communication system with great call quality, reliability and security across all your locations.

The new VoIP system is integrated with existing tools and business applications for interoperability and collaboration.

Training, Support & On-Going Optimisation

We schedule onboarding sessions for staff to support a smooth transition to the new system. TechBrain provides ongoing technical support for daily operations.

We optimise your VoIP system for you to ensure it remains efficient, secure and aligned with your growing business.

Customer Satisfaction

Customer
Satisfaction Data

TechBrain’s customers are at the center of everything we do.

We’re committed to helping you understand the business impact of your technology decisions.

Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.

That improvement is driven on feedback and a Net Promotor Score we take monthly.

FAQ

Your VoIP business phone questions, answered.

Who should get VoIP?

Any business that wants to keep up with the market and use technology to stay competitive should consider VoIP. In fast moving markets businesses need to be able to adapt quickly and take advantage of new opportunities.

Why do I need a VoIP service?

You don’t need a lot of equipment to use VoIP. You need a high speed internet connection like business grade broadband or fibre. You can use an IP phone or if you want to keep analogue handsets an Analogue Telephone Adapter that connects your phones to the internet.

Why is TechBrain the best VoIP service provider?

Our team are highly skilled IT experts in Australia. We focus on outcomes that matter to your business and keep your environment current with relevant technology. We recommend solutions that fit your needs and budget.

What type of phone should I use for VoIP services?

You can use many types of phones once you are registered with a VoIP service. IP phones, also known as SIP phones, are designed for voice over the internet. There are desk phones, conference phones and cordless handsets made specifically for VoIP. Softphones on laptops and mobiles are also supported.

Why should I use VoIP instead of a landline phone?

The main reason is lower monthly call costs especially for interstate and international calls. You can also keep your number when you move. VoIP providers offer features like caller ID, conference calling and voicemail that make it more user friendly.

What are the network requirements and bandwidth considerations for a VoIP solution?

You need a fast and capable internet connection to support voice traffic without affecting call quality. Factors like concurrent calls, chosen codec and network latency need to be considered. TechBrain can assess your network, recommend upgrades and optimise settings for reliable performance.

How does TechBrain ensure call quality, reliability and security?

We assess and optimise your network, implement Quality of Service, and choose the right codec. We monitor and troubleshoot proactively to maintain high quality service. We use encryption, access controls and network safeguards like firewalls and intrusion prevention systems.

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