The essence of TechBrain’s Response Team is to resolve issues, manage client expectations and to identify patterns and issues in our process and delivery to ensure we improve. Some services that we offer include on-site IT support, security monitoring, remote access tools, the most updated diagnostics software, remote connectivity, and first level support of third party desktop software. Our Response Team are your first line of defense. If you need IT support, our Response Team can provide:
A single point of contact for reactive support Phone, email, a support portal, and monitoring alarms A relational support model based on the client’s specific needs Escalation of reactive issues within the engineering team and, where necessary, to on-site support
The performance of the Response Team is measured by happy clients and we quantify that using the Net Promoter Score. Our Response Team engineers feel they have a rewarding job because clients get to know them and they enjoy the strong client relationships that they develop.
For issues that can’t be resolved remotely we have dedicated specialists who provide exceptional on site support to clients. Well trained, experienced, friendly and with strong communication skills, our on-site Response Team engineers are loved by our customers.