TechBrain

Trainee Account Manager

There are MSP’s and then there is TechBrain, the IT Expert’s MSP.

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Company Background

TechBrain was founded in 2002 and has been growing ever since. We have a loyal and active client base of businesses, government and not-for-profit organisations from over 30 industries including health, professional services, mining, engineering, insurance and finance. Based in Perth, Western Australia, our company prides itself on understanding client problems and proactively delivering solutions to improve productivity and efficiency.

Why join the TechBrain Team?

Join a vibrant socially minded group with a mission to tackle homelessness through their active contribution to On My Feet and a vision to be the most trusted SME IT Department in Australia.

The Team at TechBrain are passionate professionals who love what they do. They love the variety of work, they love developing outstanding solutions for their clients, they love to learn, they love being recognised for being the exceptional people that they are and they love to have fun, whether in the office on Funky Sock Friday or at team events. Most of all they love that the Company has an ongoing commitment to creating a Company that the whole team can love and supports them to ensure that they are motivated, inspired and having fun. If this describes your ideal work environment, then this is the place for you.

The Role

We are looking for a person with a good understanding of PC hardware and software who has a passionate for client relations who is looking to jump start their career in Account Management. The successful candidate will learn all aspects from the ground up with the view to becoming an Account Manager once competency is gained and business demand exists. Joining the Account Management Team, the successful candidate will utilise their practical working technology knowledge to provide support the the Account Management Team.

This position will involve:

  • Developing hardware/equipment lifecycle plans.
  • Generating hosting, licensing, software, communications and support renewals.
  • Tracking warranty and 3rd party renewals.
  • Research new products.
  • Liaise with suppliers and distributors regarding product availability.
  • Register large opportunities with vendors to achieve deal level pricing.
  • Handling RMAs and returns.
  • Order communications and 3rd party services.
  • Generation quotes
  • Arrange couriers and handle dispatch of equipment.

The successful candidate will have:

  • A funky pair of socks (but if you don't, we will give you some when you start and, on your birthday).
  • Qualifications that are relevant to the position.
  • A valid Manual Driver's Licence.
  • Highly skilled relationship management skills and professional presentation skills.
  • Strong analytical and problem-solving skills
  • Exceptional planning and organisation skills.
  • High level written and documentation skills.
  • High degree of attention to detail.

The ideal person for this role would be someone who:

  • Is technically minded but wants to develop strong relationships with our clients and team members, because working with people is fun.
  • Is a confident verbal communicator, who is always eager to help people and exceeding their expectations.
  • Is an excellent organiser and scheduler of their own work.
  • An excellent team player with a great sense of humour.
  • Loves a varied workload and who is adaptable to changing work demands.
  • Is always thinking up potential improvement opportunities and innovations, because there is always a better way of doing things.

How to Apply:

If after reviewing this advertisement you find that this role is a good match for your interests and passions, please send us an application containing a cover letter and resume. The cover letter should contain information as to:

  • Why do you enjoy technology and what technology do you have at home?
  • Why do you want to become a Trainee Accounts Manager

Note: All final applicants for this position will be asked to consent to a pre-employment medical and a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. Please do not apply unless you are committed to the entire process. This process is essential to ensure that we get the best match for both our team and the successful individual.

Want to know more?

Call Narelle Di Trento (HR Manger) on 0419 934 896 anytime of the day or week. *To be successful, the candidate will be required to provide evidence of claimed qualifications or experience and currently be able to work in Australia.*

The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have a current Australian driver's licence?

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