TechBrain

Remote IT Support Perth

Protect your production environment from outages.

No matter what industry you’re in or what devices you use, every business and organisation has come to depend on technology like never before. TechBrain’s remote monitoring and management service allows us to identify and address device and network issues before they become a real concern. Better yet, we’re frequently able to solve these issues remotely, without ever needing to come out to your premises. And often, before you even realise there’s a problem!

remote-it-support

Remote IT Help On Demand

Unforeseen damage to your applications and IT infrastructure can be extremely costly for an organisation. A single outage in your production environment can put your finances – and your technology team’s reputation – at severe risk. However, without the right tool or an efficient amount of support, it can be difficult to stay on top of all your crucial IT infrastructure.

Integrating effective IT support for your business takes a great deal of resources, skills and time to effectively incorporate for your applications and IT infrastructure. The right tools can be costly, and on top of that, the software is always changing.

Due to this complexity, many enterprises find it tough to achieve optimal IT monitoring and management internally. But day-to-day network management and monitoring is vital. TechBrain’s remote monitoring and management (RMM) service from Perth has you covered.

Proactive server monitoring and network monitoring

TechBrain offers a variety of Remote IT Monitoring and Management tools and software to help alleviate some of the pressures around IT operations. Our RMM works through remote monitoring and software automation. RMM is a process whereby an IT system is controlled by locally installed software that can be accessed off-site. These remote service providers allow admin to manage multiple servers from wherever access to the software is allowed. Our monitoring software can manage and monitor network devices, desktops, services, apps, mobile devices and more. Admin access allows the RMM software to install software on networks or single devices, detect new devices and protect against viruses. Most importantly of all though, it lets us spot issues well before they actually start to impact your operations. This means we can act swiftly and proactively to keep all the components of your system running at maximum efficiency.

Secure remote access and cloud monitoring

TechBrain’s RMM is completely secure and entrusted with advanced security and encryption methods for great protection. Furthermore, TechBrain’s monitoring software can provide you with the security your company’s IT needs without the bulky overhead. Our RMM has the capability to remotely monitor a robust IT set up. With infrastructure monitoring software for your company, you can sleep well knowing that your IT system is monitored, functional and efficient. Hiring us for IT monitoring and management and utilising our RMM:
  • Reduces the amount of downtime that in-house IT management requires
  • Improves security
  • Reduces the need for regular maintenance, and lower maintenance costs
  • Increases IT productivity
  • TechBrain works proactively to deliver server management. With a regularly serviced IT system, you will find that your company’s software and processes work with more efficiency and security.
With our top remote monitoring and management professional services, we perform server monitoring and maintenance tools without disrupting your workflow, enabling you to grow your business and better serve your customers. Our tailor-made reporting offers complete visibility into your IT assets and network health. This allows precise budgeting of IT expenses for a more informed experience. Some of our RMM platform applications can also support cloud monitoring when needed. This comprehensive solution lets you identify problems as soon as they occur and rapidly put in place a solution.

Improve system reliability and application performance

Never leave your data and network health to chance! Put the task in reliable hands so you can be proactive, not reactive. We handle maintenance tasks such as anti-malware updates, data backups, and software updates. This means your devices are properly maintained and running updated versions at all times. Our remote monitoring and management services can be accessed 24/7 so that you can view the status of your enterprise’s tickets. System maintenance is conducted during off-peak hours to alleviate disruptions to your daily work routine. Our focus is always on resolving issues as quickly as possible. Got a project? Start working with us today!

Frequently asked questions

What are the benefits of remote IT monitoring and management?
Between the growing IoT, an increase in remote work and more organisations experimenting with BYOD (Bring Your Own Device) policies, getting all your tools, software and remote devices talking to one another can be a challenge! The more moving parts a technological system or solution has, the more costly and harder it becomes to keep everything running the way it should. Even professional software engineers frequently turn to RMM solutions to assist with the configuration of the systems they design. These are some of the most common benefits TechBrain’s clients experience thanks to remote monitoring and management: Significantly reduce the risk of downtime or system failure TechBrain becomes your behind-the-scenes superhero, ensuring every process is secure, 24 hours a day, 7 days a week, 365 days a year. Our remote IT monitoring and management service covers: Mobile devices, workstations and laptops Remote devices and connection monitoring As well as your on- and off-premises data storage, remote server and data centre Proactive data logging and service automation Speedy notification if we detect a potential issue that needs management input Effortless patch management Experience peace of mind, and our trademark professional service!
What is cloud monitoring?
Agile, scalable, cost-effective and easy to manage. It’s hardly surprising that more and more businesses are moving to hybrid cloud solutions, storage, tools and apps. And as more business and organisations come to depend on their cloud infrastructure, ensuring its efficiency and reliability becomes paramount. That’s where cloud monitoring becomes invaluable. It involves scrutinising cloud processes and workflow, and ensuring they are optimised for your workloads at all times. Aside from helping to predict potential problems, cloud monitoring helps prevent: Downtime and connection loss Data breaches Slow response times from apps All while helping you make the best possible use of your cloud resources.
What is a Network Operations Center NOC?
In simple terms, a network operations centre NOC (pronounced like ‘knock’) is the central interface from which we proactively monitor our clients’ network, devices and web servers. It’s a little bit like the military command centres you see in movies! From here, our IT experts and software engineers can: Perform cloud monitoring and mobile device management Track event logs Perform network monitoring and on-site device management Complete proactive maintenance, and much more From your business smartphone to your office workstations, and your remote devices to your cloud infrastructure, this is where we ensure your organisation’s IT keeps running as it should! Ready to take advantage? Have questions? Get in touch today.
What is a computer network?

A computer network is a group of computers – and potentially other hardware – that have been connected together for the purpose of sharing resources. One of the most common is Local Area Network, or LAN. Computer networks allow employees to:

 
  • Communicate via email, video calls, instant messaging and more
  • Share files across the network
  • Collaborate on work projects
  • Share devices such as printers, photocopiers and scanners
What are the benefits of a computer network?
There are many benefits of having a computer network, including:
  • Increased security if the network is properly secured
  • Lower costs via shared internet connection and software applications
  • Resource sharing for copiers, printers and scanners
What is network security?
Network security is concerned with protecting files and directories in a computer network against hacking, misuse and unauthorised changes to the system. This includes:
  • ID and password management
  • Firewalls
  • Encryption of confidential data
  • Backing-up confidential data
  • Regular reviews of the performance of internal systems
What is cyber security?
Cyber security is the protection of IT equipment – including computers, programs and data – from virtual theft and damage. It manages hardware, software and information, protecting them from any malicious activity.
What is a computer virus?
A computer virus is a type of malicious software program that can seriously disrupt an organisation’s IT. In turn, it can lead to loss of data, disruption to work and reputational damage. Viruses enter by attaching themselves to programs, files or documents, lying dormant before executing their malicious code when a certain action is performed. This means viruses can lie undetected for some time.
What are the different types of computer virus?
There are many types of computer virus that users need to look out for. Ten of the worst types include:  
  • Web scripting virus
  • Boot sector virus
  • Polymorphic virus
  • File infector
  • Macro virus
  • Browser hijacker
  • Direct action virus
  • Multipartite virus
  • Fat virus
  • Memory resident virus
What does a computer virus do?
A computer virus will attach itself to a software program in your computer and will likely damage programs, delete files, slow the performance of your computer down or reformat the hard drive. Viruses can have serious implications for organisations so it’s crucial you take steps to protect your IT suite.
What should I do if my computer has a virus?
If your computer has a virus, you should:  
  • Back up any important files on your computer
  • Disconnect from the internet
  • Delete any temporary files
  • Download malware scanners
  • Run a scan
  • If happy, restart your computer
If you suspect something serious has happened, contact your IT department or your managed IT provider.
What is virtualisation?
Virtualisation is the process of creating a virtual version of something, rather than an actual, physical version. Examples of virtualisation systems are virtual computer hardware platforms, storage devices, and computer network resources. Things that can be virtualised include memory, desktop infrastructure, storage and networks.
What are the benefits of virtualisation?
The main benefit of virtualisation is the ability to run multiple operating systems on one physical server, reducing costs and lengthening hardware refresh cycles. Fewer server and storage resources mean that virtualisation is more environmentally friendly, and it can also help with disaster recovery.
What is a wireless network?
A wireless network is a network of computers that makes use of wireless data connections between network points. Wireless networks are not configured using wires, allowing for devices to stay connected even when roaming.
What is IT outsourcing?
IT outsourcing is when a business employs a third party – such as TechBrain – to take responsibility for the management of part or all of their IT, usually for cost or efficiency reasons. Such services typically include:
Why outsource IT?
Outsourcing IT can help you to:
  • Reduce costs
  • Improve operational efficiency
  • Free up time so key individuals can focus on customers and generating revenue
  • Keep up-to-date with the latest technology
How much does IT support cost?
The cost of IT support depends on the type of support package you take out, but IT support providers typically charge by the hour (usually starting from around $120), or charge a fixed price per month based on the number of devices supported. Some IT providers over-promise yet under-deliver when it comes to IT provisions, so it’s important that cost is a consideration when reviewing your IT support.
Why is IT support important?
IT support is critical for all organisations. It helps companies to:
  • Operate efficiently
  • Maximise productivity
  • Reduce costs
  • Improve physical and virtual security
Who needs IT support?
Any organisation that relies on IT to operate needs to invest in maintaining and updating their IT so that they operate efficiently. When individuals do not have the skills to do this in-house, they are advised to outsource to an organisation that is made up of experienced and well-trained professionals. These professionals can ensure that the organisation’s productivity is high and IT environment is low risk in terms of viruses and cyber attacks.
What are the benefits of IT support?
IT support brings a whole host of benefits and efficiencies to businesses, with the headline advantages being:
  • Increased employee productivity thanks to well-managed systems
  • Higher morale
  • Increased functionality
  • Reduced risk of cyber crime and threats to network security
  • Lower overall technology costs
  • A more competitive position
  • Better profit margins
  • Facilitation of remote working which allows for better work-life balance
  • Peace of mind

Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.

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Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.