Industries

Education IT Support Services

Overview

TechBrain specialises in
education IT solutions

Australian primary and secondary schools, TAFEs and universities have lesson planning, student data, BYOD programs, smart classroom technologies, hybrid education and tight budgets.

Your tech should be more than plug-and-play; it needs to boost engagement, safeguard privacy and scale as enrolments grow. We help educational institutions by providing solutions to those unique needs.

Our managed IT services offer many benefits to schools including increased efficiency, reduced downtime and improved cyber security.

Better Learning Outcomes

Poor Wi-Fi and patchy video kill student focus. We design high-density, low-latency networks and interactive AV so lessons stream smoothly, on-campus or online.

Smoother Administration

Silos of paper and data slow down enrolments and reporting. We automate workflows, integrate your Student Information System (SIS) and LMS and give staff one dashboard for everything so they can focus on educational priorities not technical burdens.

Stronger Data Security & Compliance

Under the Privacy Act 1988 (APP) and state education regulations, student records are sacred. We build in role-based access, encrypted backups and continuous monitoring so you meet OAIC requirements without extra admin.

Future-Proof Classrooms

Interactive whiteboards, BYOD programs and IoT-powered STEM labs aren’t luxuries they’re how today’s students learn best. We secure every device, manage updates centrally and eliminate “but it worked yesterday” headaches.

Local, Specialist Support

Our local team of IT specialists work closely with school staff to ensure educational technology is used effectively and efficiently, providing assistance and support whenever needed.

We also offer a range of resources and training to help staff and students get the most out of the educational technology available to them.

This comprehensive support means staff and students can work seamlessly, enhancing the overall educational experience.

KEY SERVICES

Digital strategy &
governance

Having a clear, long-term IT roadmap is critical for education providers juggling curriculum updates, budget cycles and compliance requirements.

Through our vCIO services we work with your leadership team to create a plan aligned to ACARA strands, VET funding rounds and your institution’s growth targets.

Establish governance frameworks through IT policy docs (BYOD, data retention, security) and approval workflows
Align projects to standards such as ACARA, state department guidelines (NESA, QCAA, VET), so every investment meets the requirements
Provide budget transparency with cost-benefit analyses, TCO modelling and funding-application support

Implementing various technology solutions within school environments is essential for establishing a robust digital strategy.

Governance from day one minimises scope creep, maximises ROI and keeps your campus on track to meet both educational and financial goals.

cyber security team, cyber threat scanning

KEY SERVICES

Dedicated cyber security

With classrooms as connected as boardrooms, schools and campuses face a growing wave of cyber threats from phishing emails that harvest credentials, to ransomware that can stop learning in its tracks.

At TechBrain, we layer in a comprehensive security framework designed for the unique challenges of the education sector, so you can focus on teaching and learning, knowing your data, staff and students are safe.

ASD Essential Eight hardening built into every network and endpoint
24/7 continuous monitoring across on-prem, cloud and hybrid environments
Phishing simulations & interactive workshops to build a security-first culture
Backup & ransomware recovery with sandbox restores tested in quarterly drills
Policy reviews & compliance audits aligned to the Privacy Act 1988 (APP), state education regulations and VET/ACARA guidelines
Data breach management to ensure robust measures are in place to protect sensitive information, maintain compliance with legal regulations, and safeguard the institution’s reputation

By combining threat hunting, incident response playbooks and hands-on training we keep your institution one step ahead of the attackers, no matter how creative they get.

services

Our education IT offering

Below is a snapshot of our core education IT services, designed to enhance operations by delivering reliable, scalable, and secure technology across your campus:

Site surveys & capacity planning to eliminate Wi-Fi dead zones
High-density Wi-Fi for classrooms, halls, libraries and multipurpose centres
Redundant internet links with automatic fail-over
VLAN segmentation for staff, students and guests
Interactive AV & lecture capture (on-prem or cloud)
SSO, MFA & SIS integration (Synergetic, Ellucian, etc.)
Mobile Device Management (MDM) for Windows, macOS, iOS & Android
Automated backups & DR drills with geo-redundancy
Essential 8 hardening & continuous threat monitoring
24/7 help-desk with SLAs aligned to school hours

We’ll create a custom IT solution for your institution.

Whether you need a single upgrade or a full campus transformation, TechBrain ensures seamless integration, expert support, and flexibility to keep your technology systems working smoothly as your education goals change.

Managed IT

Australian-based managed services from skilled technicians monitoring, patching and proactive support so your in-house team can focus on teaching, not tickets.

IT Infrastructure

Redundant links, high-density Wi-Fi and VLANs for every device from student tablets to staff laptops.

Lecture Capture & AV Systems

Interactive displays, wireless presentation kits and scheduled recording with Zoom, Teams or Webex, plus teacher training for smooth adoption.

Student Information Systems (SIS) Support

Configuration, upgrades and secure data sync (Synergetic, Ellucian) plus automated reporting for enrolment, attendance and funding.

Device Management & BYOD

Equipping school staff with the right tools is key to effective device management. Automated provisioning, patching and remote-wipe via MDM, plus secure guest networks for parents and community events. We also address potential problems with classroom device management as they arise so IT issues are resolved quickly and efficiently.

Data Backup & Disaster Recovery

Encrypted, automated backups with sandbox restores, quarterly DR drills, and state-aligned run-books to meet education-department guidelines ensure preparedness for any unexpected event, managing situations efficiently and without additional cost.

Cloud Computing

Cloud services can significantly enhance the productivity and scalability of educational environments by leveraging Azure, AWS, Google Workspace or private-cloud architectures. Enjoy the cost and performance benefits along with advanced features such as IAM, logging, and reserved-instance planning.

IT Infrastructure & Asset Management

Our IT infrastructure solutions can boost your data security, improve your productivity, reduce your maintenance needs, and increase employee satisfaction. Whilst minimising the risk and technological debt commonly associated with running internal IT infrastructure.

IT Strategy & VCIO Services

Is your IT strategy gathering dust from years of neglect? We bring years of skill, knowledge and IT experience into a business. Creating a proactive strategy to ensure your IT infrastructure and overall business operations are working efficiently and to the latest IT security standards.

Collaboration & Communications

Unified voice, messaging and video-conferencing platforms integrated into your SIS/LMS for seamless parent-teacher nights and remote learning, and effective communication at every step. ICT plays a critical role in enhancing educational experiences and administrative processes.

PARTNERS

We can work with leading education software

Customer Satisfaction

Customer
Satisfaction Data

TechBrain’s customers are at the center of everything we do.

We’re committed to helping you understand the business impact of your technology decisions.

Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.

That improvement is driven on feedback and a Net Promotor Score we take monthly.

TESTIMONIALS

What do our clients say about working with TechBrain?

My experience with Techbrain has been exceptional. The help I have been given with ongoing issues I have had with my computer to now purchasing a new computer from Techbrain, I am extremely happy with the service. All the people I have spoken with namely Brad, Clarence, David and others who’s names I may not remember, were all very patient and very professional at all times. I would certainly recommend this company at any time.

Marie Shaw, Envision Medical Imaging

I am always so impressed by the whole TechBrain team , especially Clarence, Gareth, Tim, Alex, Devus who are always so willing to assist in a speedy manner. To be honest, I would have difficulty to complete my tasks without there assistance and support.

Steve Frater, Perth Cardiovascular Institute

TESTIMONIALS

What do our clients say about working with TechBrain?

Marie Shaw, Envision Medical Imaging

Steve Frater, Perth Cardiovascular Institute

FAQ

Will you support our current LMS or SIS?

Yes. We’ll assess your current setup, plan migrations or integrations and train your team. No new service provider headaches.

How will you keep learning running in a crisis?

Proactive monitoring often catches issues before they impact classes. Our secure backups and rapid-response SLAs mean minimal downtime, even in emergencies.

Can you integrate with our existing systems?

Yes. Our team configures every solution: EHRs, library systems, billing portals to work seamlessly with your current infrastructure, with dedicated support during the switch.

How quickly can you respond to an IT emergency?

Our SLAs align with your teaching hours, but we offer extended-hour escalation for critical incidents. Local engineers mean we’re often on site within hours.

How do you handle data migration and compliance?

We run extraction, transformation, validation and loading in parallel with existing systems, maintain encrypted backups throughout and perform OAIC-aligned audits before go-live. We also focus on the implementation of new technologies to enhance the overall efficiency and security of your systems.

Education IT Support Services