TechBrain

About us

The Trusted IT Support Team Since 2002 For Organisations with 20 - 300 employees

TechBrain is a leading Perth IT Support, Cyber Security, VOIP Telephony and Cloud Services reseller to mid market businesses, non-profit organisations and the local government, with nationwide capability.

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A Proactive IT Support Partner Like No Other…

We deliver support and advice with passion by genuinely understanding our client’s business and workflow, simplifying the complex, and enhancing our clients processes.

Throughout our 20 years of trading, we’ve invested significantly in recruiting, training and retaining the best people, defining best practice standards, creating documented workflows and establishing world class processes all with one focus in mind – our customers.

Supporting Growing Australian Businesses For 20 Years

TechBrain (formerly Blue Networks and Technology) was founded in 2002 as an IT Support partner for small business in Perth, Western Australia. The business grew strongly over the next decade servicing a wide range of industries but establishing a niche within the medical and professional services verticals.

New ownership in 2016 saw a rebrand to TechBrain, the transition to a fixed fee Managed Services offering, a broadening of the services offered to include Cyber Security and Cloud, a focus on mid market organisations across more than 2 dozen industries and, most importantly, on creating an employee centric organisation that, among other things, offered unlimited annual leave, a commitment to social contribution, becoming carbon neutral and enhancing the culture through a strong Reward and Recognition Program.

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TechBrain Is Different To Other IT Companies

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    We use technology to improve productivity and drive your business forward, taking pride in innovative solutions.

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    We have enabled multiple clients to grow, lower their REAL cost of IT and increase their profitability. We don’t just embrace world-class methods, we deliver on them.

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    In exchange for a no fixed term, flat monthly fee, TechBrain ensures your IT is always at its best. We continually monitor your system to stop potential problems before they happen.

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    Support from our Response Team is unlimited. Anyone in your office can call us, about anything.

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    With a focus on security our team have all received cyber security training and are focused, each and every day, on lowering your risk of an attack disabling your operation

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We’re Not Happy If You’re Not!

At TechBrain, our purpose is to remove frustration for customers and help them outperform through intelligent solutions and exceptional service.
Our vision is to be Australia’s most trusted mid market IT Support, Cyber Security, VOIP Telephony and Cloud Services business.

We strive for this through continued investment in the best people, innovation, and automation, the outcome of which is reflected in our world-class Net Promoter Score (NPS) rating of +86.
Most importantly we care deeply about our customers, and their outcomes feed the passion each of our team members have to be THE expert in IT Support.

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Our Community

TechBrain’s focus on social contribution within the areas of homelessness and emergency services, was recognised by the Western Australian Government in 2019 in the Volunteer Employer Recognition Awards. Testament to our focus on social contribution, in 2019 in-lieu of giving customers Christmas Cards and gifts, TechBrain hosted 30 homeless people for Christmas Dinner.

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Our Customers

We recognise team members for wowing the customer and measure and monitor every customer interaction which has resulted in high customer satisfaction and a terrific team who are empowered to add value and are recognised when they do.

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Our Team

A large part of our success can be attributed to identifying superstars and then inspiring them to be the best version of themselves. With a strong focus on culture and core values we want to be as proud of the people we develop as we are of the business we build.

Our Leadership

Steve Metcalf

General Manager

Alex Stewart

Service Delivery Manager

Toby Mowatt

Manager, Professional Services and Consulting

We’re Growing

We’re a vibrant socially minded team with a vision to make every member of our team experts in managed IT Support at the most trusted mid market IT Support, Cyber Security, VOIP Telephony and Cloud Services reseller in Australia.

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A Partner You Can Trust

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IT PROVIDER
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(08) 9201 2340
Get a Free Consultation

Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.