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TechBrain (formerly Blue Networks and Technology) was founded in 2002 by Mike Fernando and Colin Thompson as an IT Support partner for small business in Perth, Western Australia. The business grew strongly over the next decade servicing a wide range of industries but establishing a niche within the medical and professional services verticals.
New ownership in 2016 saw a rebrand to TechBrain, the transition to a fixed fee Managed Services offering, broadening of the industries serviced and the niche to also include non profit and local government verticals and creating an employee centric organisation that, among other things, offered unlimited annual leave.
TechBrain’s culture of promoting gender equality saw them commission a study which pointed to gender bias within the IT Support industry and resulted in TechBrain pledging to provide it’s Human Resources partner a 16.4% increase in recruitment budget to assist them in finding suitably qualified female candidates.TechBrain chose this figure to draw attention to the fact that the gender pay gap in Australia in 16.4%.
TechBrain is fanatical about customer service to the point where we measure and monitor every customer interaction then consistently recognise team members for wowing the customer. This approach has resulted in high customer satisfaction and a terrific team who are empowered to add value and recognised when they do. This is rewarding for everyone involved and is something that we are very proud of. Our purpose is to deliver intelligent solutions and exceptional service so that you have more productive team members, greater operational efficiency and enjoy improved profitability.
A large part of TechBrain’s success can be attributed to identifying superstars and then inspiring them to be the best version of themselves. With a strong focus on culture and core values we want to be as proud of the people we develop as we are of the business we build. That provides the foundation from which we can fulfil our purpose which is to deliver intelligent solutions and exceptional service that wows the customer.
Service Delivery Manager
Manager, Professional Services and Consulting
For more information about our team and our service capabilities please get in touch.
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