TechBrain

IT Help Desk Support

Your dedicated IT Support

Poor IT service desk support costs business operations thousands of dollars each year.

Does your service provider fail to respond quickly to staff service requests?

Does your organisation engage an IT Support partner whose staff lack experience and utilise helpdesk software that does not effectively track support requests?

TechBrain is an industry leading IT Support company that employs the very best support engineers in the industry and utilises service desk software that delivers proactive monitoring of your IT environment. Where a support ticket is raised they allocate a support technician to manage and resolve the issue. That support technician has the sole focus of wowing your staff with exceptional customer service.

Our experienced, friendly IT help desk team create peace of mind by being quick to assist and, by utilising the latest software and tools, they provide an effective response that ensures minimal disruption to your team.

Our engineers in Perth will provide your staff with customised solutions for all their technology-related issues and questions.

Importantly your staff receive assistance with their queries from our Perth based support help desk response team. We access your technology infrastructure, fix the issue and return control to you quickly and easily so that you can continue focusing on your work. TechBrain’s fanatical level of support allows your business to continue growing and thriving without technical problems creating productivity and flexibility isses.

What most clients love about the customer support from TechBrain is that we act like an extension to your team; we become familiar faces, we know your applications, your network needs and we’re dedicated to serving you at all times.

We love supporting your staff and solving problems that improve your IT environment. Our flexible 24/7 IT help desk support service utilises the latest software to deliver on three levels. Tier 1 is your first line of defense to identify and discover problems, generate trouble tickets, and work to resolve any issues. In Tier 2, our response team follows up with a technical team to delve deeper including running tests on your IT environment. Tier 3 constitutes an on-site visit from our team if the issue remains unresolved. We make sure that we are constantly updating you throughout the entire process.

A Word From One of Our Valued Clients

“Problem was sorted very quickly and service was excellent.”

– Statewide Oil Distribution

See what some of other valued clients have to say

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Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.