TechBrain

TechBrain vCIO – Managed IT Services

vCIO

One way TechBrain differentiates itself is through the provision of a Virtual Chief Information Officer (vCIO) to our Managed Service clients at no additional cost.

This unique service provides the business leadership with on tap access to their own private CIO, something that is normally only enjoyed by organisations with 1,000’s of employees.

 

How will a TechBrain vCIO add value?

  1. Identify business risk and the impact of technology decisions on those risks
  2. Long term strategic business goals are enhanced based on the ability of the vCIO to identify technology to assist the business achieve its objectives
  3. Technology budgeting and proposals
  4. Business relationship based on scheduled strategy meetings to ensure the client is always up to date with the latest technology and trends

The vCIO will focus on technical alignment – that is to say, aligning our client’s environment with best practice when consideration is given to the current needs of the operation and the broader strategic objectives of the business. 

Technical alignment flows from our Network Administration service and goes to the vCIO to assess the Business Impact.  The vCIO will invest the time required to understand our clients business and will make recommendations based on feedback from our Network Administration team.

How could technical misalignments affect our client’s business and what do we recommend?

Technical misalignment reduces functionality, productivity and efficiency as well as increasing frustration as a result of more IT issues that take longer to resolve.  Our recommendations may include a:

  • Project to implement new technology
  • Simple configuration change
  • Complex configuration change
  • Change in how a client utilises technology
  • Purchase of warranty or service contracts
These recommendations require more than technology knowledge. They require a “C” level technical expert who understands the business impact of technology decisions. Our vCIO will translate the technical conversation in to a business conversation. Our vCIO is responsible for developing the long term technology strategy then presenting this strategy in clear business terms. This process is our competitive advantage.

How do we create a client technology summary? We

    • Consider the business priorities of the client
    • Analyse the business impact of the current and proposed environment
    • Explain why is this important
    • Deliver recommendations
    • Create a summary of lower priority items
After we review the business impact of technical misalignments, our clients are empowered with two clear options:
  1. Address the issues, or part thereof, based on our recommendations
  2. Continue as is and change their expectations armed with the knowledge of any risks this may include
  This is the difference between the technical and business conversation.  We pride ourselves on our ability to demonstrate to clients the impact of their technology decisions.

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Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.