Industries

Real Estate IT Support

australian real estate, townhouses in a row

Overview

Specialist IT support
for estate agents

Australian real estate agencies and property managers juggle client databases, online listings, document workflows and compliance obligations all while racing to close deals.

Your IT should be more than plug-and-play: it needs to accelerate your sales pipeline, provide data security to your clients and scale as your portfolio grows.

That’s where TechBrain steps in, resolving issues quickly by delivering end-to-end IT solutions designed for the real estate sector.

Faster Property Turnover

We remove the ‘IT headaches’ from real estate software troubleshooting to team collaboration tools so you spend less time wrestling with tech and more time closing deals.

Rock-Solid Compliance

Digital contracts, e-signatures and payment gateways demand airtight security. We bake in PCI-DSS and Privacy Act 1988 (APP) compliance so your transactions stay on track and your reputation stays intact.

Enhanced Client Communications

From targeted email campaigns to SMS alerts, we integrate your CRM and telephony systems for personalised, timely follow-ups that keep buyers and vendors informed and impressed.

Scalable Cloud Platforms

Whether you’re a single-office boutique or a multi-branch franchise our cloud-based document management systems grow with you.

In case of data loss or corruption, having a robust data backup and disaster recovery plan is essential to ensure business continuity and protect your valuable information.

Optimised Network & Infrastructure

We deliver wireless network optimisation to eradicate dead-spots, multi-location networking for seamless office-to-office connectivity and remote agent technology that empowers your off-site team with rock-solid performance.

All designed to keep every property walkthrough, listing update and transaction operating at peak speed.

Local, Specialist Support

Real estate moves fast. Our Australian-based team understands market peaks, campaign deadlines and late-night open homes so you get rapid, reliable support exactly when you need it.

Whether you’re fine-tuning a single service or undertaking a full-scale digital makeover, TechBrain’s modular offerings deliver secure, scalable IT that aligns with your growth plans.

Backed by proactive monitoring, rapid issue resolution and local expertise, you’ll enjoy peace of mind and maximum uptime.

Ready to transform your real estate IT?

it infrastructure support, plugging new cable into server rack

KEY SERVICES

On-Site Support &
Rapid Response

When a faulty router, server glitch or AV hiccup hits your productivity, you need experts right there on the spot to ensure service levels and client IT needs are met.

TechBrain’s field engineers provide rapid, hands-on assistance to keep your real estate agency running smoothly:

Scheduled Health Checks On-site visits to inspect hardware, validate configurations and catch potential issues early.
Emergency Dispatch Local technicians on call for critical incidents, often on-site within hours to get you back up and running.
Hardware Installation & Repairs We install, configure and fix desktops, network switches, 4K tour cameras and presentation screens.
Network Troubleshooting & Optimisation In-person diagnostics of wired and wireless networks to eliminate dead-spots and boost performance.
Staff Coaching & Handover On-site training sessions and detailed handover documentation so your team can manage common tasks with confidence.

By combining proactive visits with fast emergency response, TechBrain minimises downtime and empowers your staff, so you can focus on closing deals, not calling support.

Specialist Services

Digital IT Strategy &
Governance

A clear IT roadmap stops ad-hoc projects and budget blowouts by ensuring services fit the needs of small businesses. Through TechBrain’s vCIO services we work with your leadership to:

Map a 3–5 Year Roadmap Align projects to market cycles, funding approvals and growth targets.
Establish Governance Frameworks Create policy documentation (BYOD, data retention, security) and approval workflows.
Budget Transparency Provide cost-benefit analysis, TCO modelling and support for funding applications.
Standards Alignment Ensure every initiative meets ACMA, ATO and state property-agent legislation requirements.

We define clear SLAs, roles and success metrics from day one using policy docs and approval workflows to keep projects on time, on budget and fully compliant.

Regular reviews, open reporting and proactive communication turn your technology roadmap into measurable business outcomes, maximising ROI with the professionalism and responsiveness your agency deserves.

Specialist Services

Dedicated Cyber Security
for Real Estate

Cyber threats and real estate data security issues are on the rise, phishing emails masquerading as finance offers, ransomware locking down your contract folders, data breaches exposing client details.

TechBrain layers in a security framework tailored to real estate agents:

Essential Eight Hardening ASD-approved mitigations deployed across your network and endpoints from day one.
24/7 Monitoring Continuous scanning of on-site, cloud and hybrid environments with real-time alerts.
Phishing Simulations & Training Custom-branded campaigns and interactive staff workshops to build a security culture.
Backups & Ransomware Recovery Geo-redundant snapshots and quarterly recovery drills to minimise downtime.
Policy Reviews & Compliance Audits Align processes with APP, PCI-DSS and state property-agent regulations to close gaps and protect client data.

Our in-house cyber security experts help real estate agencies proactively strengthen their cyber security posture and mitigate cyber threats in real time.

By combining threat hunting, tested incident response playbooks and hands-on training we help your agency stay ahead of the attackers and keep data, deals and reputation safe.

services

Our real estate
offering

Here is a summary of our real estate IT services, each designed to deliver reliable, scalable and secure technology for your agency:

Managed IT with dedicated support aligned to your office hours, going above and beyond to find IT solutions for real estate agencies
Document & Transaction Management (DocuSign, SecureDocs) to manage and secure files
Data Backup & Disaster Recovery with geo-redundant, immutable storage
Cloud Computing (Microsoft 365, Azure, AWS) for listings, back-office and collaboration
Business Phone Systems (VoIP, call-centre integrations, SMS gateways)
IT Infrastructure & Asset Management for networks, servers and devices
Digital Strategy & Governance to plan growth, budgets and compliance
Training & Change Management to maximise adoption and minimise support tickets

Choose the right IT provider as it makes a big difference to productivity and system uptime.

Turn technology from a headache into a competitive advantage. With TechBrain’s real estate expertise, proactive security, local on-site IT support and seamless integrations you can get back to what matters most: closing deals faster and safer.

Managed IT

Our Managed IT service provides proactive monitoring, patch management and IT help-desk support aligned to your business hours, with a focus on real estate managed services for real estate companies. Australian-based experts resolve issues quickly, maintain system health and perform regular performance tuning. With a dedicated account manager you have streamlined communications and a single point of contact for all IT.

Cyber Security

We keep your business on track, maximising productivity and efficiency while minimising the cyber risks associated with managing your own IT systems. A technology partner you can trust to keep your business running safe and secure with leading cyber security solutions and expertise.

Document & Transaction Management Platforms

TechBrain automates contract workflows with e-signature tools like DocuSign and SecureDocs with version control, audit trails and automated routing to meet APP and state compliance. Custom workflows minimise manual errors and speed up deal closures, and our robust backup and disaster-recovery plans keep your records safe and accessible. Training ensures your team adopts new processes confidently and securely.

Data Backup & Disaster Recovery

Encrypted, geo-redundant backups in Australian data centres protect listings and client records from loss or ransomware, making a strong case for data backup and disaster recovery plans. Tested recovery playbooks and quarterly drills ensure rapid service restoration with minimal downtime.

Cloud Computing

Use Microsoft 365, Azure and AWS for scalable, cost-effective infrastructure that flexes with your business. Start by implementing proactive measures to enhance your business and cyber security. Centralised SSO and MFA simplify secure access, our experts manage migration and ongoing optimisation.

Business Phone Systems

Modern VoIP delivers cost-effective voice calls, voicemail-to-email and SMS gateways, with geo-based routing and emergency notification workflows to keep inspections and open homes safe. Scalable licensing and portable endpoints mean agents can be reached whether in the office or on site. Backed by TechBrain’s support, your communications run smoothly.

IT Infrastructure & Asset Management

We manage the full hardware and network lifecycle from procurement and installation to retirement and disposal, ensuring service levels and client IT needs are met by using automated asset discovery and warranty alerts to prevent unexpected failures. Robust network designs with VLAN segmentation and fail-over mechanisms ensure connectivity under peak demand.

IT Infrastructure & Asset Management

Our IT infrastructure solutions can boost your data security, improve your productivity, reduce your maintenance needs, and increase employee satisfaction. Whilst minimising the risk and technological debt commonly associated with running internal IT infrastructure.

PARTNERS

We can work with leading real estate software

Customer Satisfaction

Customer
Satisfaction Data

TechBrain’s customers are at the center of everything we do.

We’re committed to helping you understand the business impact of your technology decisions.

Our systems, processes and employee selection are made with customer needs in mind, with internal staff training focused on what’s important to the customer.

That improvement is driven on feedback and a Net Promotor Score we take monthly.

TESTIMONIALS

What do our clients say about working with TechBrain?

My experience with Techbrain has been exceptional. The help I have been given with ongoing issues I have had with my computer to now purchasing a new computer from Techbrain, I am extremely happy with the service. All the people I have spoken with namely Brad, Clarence, David and others who’s names I may not remember, were all very patient and very professional at all times. I would certainly recommend this company at any time.

Marie Shaw, Envision Medical Imaging

I am always so impressed by the whole TechBrain team , especially Clarence, Gareth, Tim, Alex, Devus who are always so willing to assist in a speedy manner. To be honest, I would have difficulty to complete my tasks without there assistance and support.

Steve Frater, Perth Cardiovascular Institute

TESTIMONIALS

What do our clients say about working with TechBrain?

Marie Shaw, Envision Medical Imaging

Steve Frater, Perth Cardiovascular Institute

FAQ

Do you support our existing CRM and portals?

Yes. We assess your current stack (Zoho, Salesforce, Domain, REA), plan integrations or migrations and train your team. Having the right type of customer service is key to ensuring your unique needs are met.

How quickly can you respond to IT issues?

Our SLAs align with extended business hours but we have escalation for critical incidents. Local engineers are on-site within hours to get your IT systems up and running.

What makes real estate IT different?

Real estate combines desktop, mobile and AV tech with high-security document workflows and compliance requirements. We balance seamless user experiences with robust protection so agents and clients stay happy. We find proactive measures in real estate IT management are particularly important to stay ahead of the curve.

How do you manage data migrations and compliance?

With meticulous planning: extraction, transformation, validation and testing all while maintaining encrypted backups. We do ATO-aligned audits before go-live. We understand the unique needs of real estate agencies so we deliver tailored and effective IT solutions.

What are the benefits of managed IT services?

Managed IT services help in many ways including proactive maintenance of IT systems, automation tools, access to new technology, security and 24/7 support.

How do you keep our IT systems running?

We work proactively to ensure your IT systems are running, fix issues before they become problems and provide ongoing support.

Real Estate IT Support