CYBER SECURITY

Cyber Incident
Response
Planning

cyber security

Cyber-attacks are now a fact of business life. Continuity isn’t guaranteed, so preparation is essential.

A well-prepared cyber security incident response plan is your playbook to contain a breach, protect customers, meet obligations and recover quickly.

TechBrain helps Australian organisations design, test and maintain practical plans aligned with the ACSC Essential Eight and NIST CSF, so when the unexpected happens your team knows exactly what to do and who does it.

Why choose TechBrain?

Our goal is to boost your cyber resilience and security by delivering:

Expertise & Experience

Our team consists of seasoned cyber security pros who have spent years doing incident response. Helping companies prepare for and manage cyber incidents is at the heart of our expertise – and it’s why we’re a crucial part of any business’s incident response team.

Proactive Approach

We believe in prevention and preparedness. That’s why we conduct regular vulnerability assessments and threat intelligence monitoring to keep you one step ahead of potential threats. Our focus is on stopping incidents before they happen rather than just mopping up after the fact.

Customised Solutions

We tailor our services to suit your unique business needs – no two businesses are alike, and neither are our incident response plans.

Cutting-Edge Technology

We use the latest technologies and methodologies to bring you the best incident response solutions we can find.

We provide top-notch defence for your business with cutting-edge tools to detect threats, and automated systems to give you quick responses.

Customer-Centric Services

Our customer-centric approach means you’ll get personalised service and support tailored to your business’s unique needs. We’ll assign a dedicated account manager to give you direct assistance whenever you need it.

Choosing the right partner for your cyber security incident response planning is a big decision. At TechBrain, we’ve got the expertise, experience and best-of-breed solutions to keep your business safe from the ever-evolving threat landscape.

Our proactive, tailored and customer-focused strategy sets us apart, and ensures your business is in a great position to handle and recover from any cyber disaster that comes your way.

techbrain team memeber analysing code
OUR PROCESS

Assessment & Analysis

A good incident response plan starts with a solid understanding of your business’s security posture and where it might be weak.

We begin every project with a thorough evaluation and analysis phase, which helps us identify risks, threats and opportunities for growth.

Initial Consult

With it all fresh in our minds we put together an incident response plan that’s been tweaked to meet the unique needs of your business – not just some generic blueprint.

Risk Assessment

Our team runs a detailed risk assessment to take a closer look at what you’ve got going on in terms of systems and processes. We then go through and pinpoint the areas that are exposed and vulnerable – the easy targets for cyber attackers.

Gap Analysis

Then we look at where your security measures are falling short and compare them to the best practices out there – and that helps us create a clear plan of action for closing the gap.

It all adds up to laying the foundation for a rock-solid incident response plan that’s tailor-made for your business. By figuring out where the risks and gaps are, we can help your business get in a much stronger position to bounce back from any cyber security nightmare.

TechBrain team in plan development meeting
OUR PROCESS

Plan Development

Having a solid understanding of your business’s security posture, our team creates an incident response plan that’s customised to your needs.

This plan is like a roadmap – it outlines what to do in the event of a cyber security breach, and how to bounce back from it.

Customised Strategy

Based on what we’ve found, we develop a tailored incident response strategy that aligns with your business goals and compliance requirements.

Detailed Playbooks

We create detailed playbooks that specify what to do in all sorts of situations, so your staff knows exactly what to do in case of an issue. Our playbooks contain procedures for identifying and repairing impacted systems – all with the aim of minimising harm.

Communication Plans

During a cyberattack, communication is everything. We set up clear channels of contact to ensure that the right information is shared, on time, both internally and with other parties.

With TechBrain’s incident response strategy, your business has a clear and straightforward way of dealing with cyber security incidents.

We customise our approach to suit your needs, create detailed playbooks with clear response steps, and set up effective communication systems, including secure messaging platforms, so your team’s ready to handle any potential cyber threats.

TechBrain team in training meeting
OUR PROCESS

Implementation & Training

Having a good incident response plan is only the first step – its success depends on proper execution and clear guidance.

We work closely with your internal IT team to integrate the strategy into your current IT infrastructure, and provide comprehensive training to your staff to ensure a smooth and efficient response to any cyber security crisis.

System Integration

We integrate the incident response plan with your existing IT infrastructure, which means seamless execution and minimal disruption to your operations.

Employee Training

We provide extensive training sessions to make sure your incident response team and staff are fully trained and ready to act quickly and effectively during an incident. And to keep them sharp, we recommend regular exercises and simulations.

Role-Based Access Controls

Implementing role-based access controls helps limit the impact of a breach by restricting access to sensitive data and systems. Through proper implementation and training, TechBrain ensures your organisation is well-equipped to bring your incident response plan into play – and keep it working effectively.

TechBrain support team answering support call.
OUR PROCESS

Ongoing Support & Maintenance

Your incident response strategy needs to be able to keep pace with the ever-changing cyber threat landscape – and we know that means ongoing support and maintenance.

We’ve got the know-how to meet that need for continuous support and maintenance, so your company stays ahead of the game when it comes to protecting itself against an always evolving threat environment.

Our team is dedicated to keeping your incident response plan effective and up-to-date by providing regular updates, ongoing support, and in-depth post-incident analysis.

Regular Updates

Cyber threats are constantly evolving – and so should your incident response plan. We offer regular updates to keep your plan current, drawing on the latest threat intelligence and best practices.

Post-Incident Analysis

As part of our post-incident process, we take a close look at what worked, what didn’t, and whether there’s anything else you need to do with your strategy to stay one step ahead.

By doing that, you’ll be able to improve your security posture and get your incident response strategy in even better shape in the long run.

We keep your incident response plan effective and current through our continuous support and maintenance services.

Overview

Not Planning is
Preparing for Failure

Far too many companies still don’t have a solid cyber security incident response strategy in place – even though the bad guys are getting more and more sophisticated.

Having a robust incident response strategy is vital for keeping the damage down and getting back up to speed after a security event like a data breach or DoS attack.

Financial consequences

Without an incident response plan, costs rise fast. Breaches and ransomware bring immediate expenses like ransom demands, forensics, legal advice, customer notification and PR support. Then come the indirect hits – downtime, SLA penalties, lost sales and productivity, higher insurance excess or premiums, all of which erode margins.

Reputation damage

A cyber incident shakes trust. Customers, partners and boards look for clear answers, fast. If you are unprepared, rumours fill the gap, churn increases and competitors step in. A tested plan helps you communicate early, contain the issue and demonstrate control.

Regulatory penalties

Missing your obligations can trigger investigations, fines and enforceable undertakings. Without a solid response strategy, you risk non-compliance with privacy, sector or contractual requirements, plus the overhead of audits and remediation that drain time and budget.

Operational Setbacks

A cyberattack can really disrupt your operations and lower productivity. Without an incident response strategy, it takes longer to detect, respond to and recover from events – which can cause data loss, impact customer service and leave you wondering where it all went wrong.

Increased Vulnerability

Companies without incident response plans are more likely to get hit again and again. Cybercriminals know where to find the weaknesses in unprepared companies – so it’s no wonder they keep attacking.

A strong cyber security incident response strategy is vital for managing these threats and keeping your business on a stable footing.

FAQ

How Often Should I Be Reviewing My Incident Response Plan?

You should review your incident response plan at least annually – or whenever there are any significant changes to your IT infrastructure, business operations or after a major cyber incident.

It’s a good idea to review more frequently if you’re in a highly regulated industry or are handling sensitive data – to make sure you’re staying on top of compliance.

What Technologies Do I Need for Effective Incident Response?

You’ll need technologies like advanced threat detection tools, automated response systems, SIEM systems and secure communication channels to get the most out of your incident response plan.

Tools like Next-Generation Firewalls, Intrusion Detection Systems and Endpoint Detection and Response solutions can really help with real-time threat detection.

Automated response systems can streamline your processes, while SIEM systems make it easier to centralise and analyse data. And secure communication channels are essential for keeping things safe during an incident.

How Do I Measure the Effectiveness of My Incident Response Plan?

You can measure the effectiveness of your incident response plan by running regular testing exercises – like tabletop exercises and simulations – and checking out key metrics like Mean Time to Detect, Mean Time to Respond and Mean Time to Recover.

Post-incident reviews are also a great way to see where you could do better and make the necessary updates to your plan.

What Should I Do Immediately After Discovering a Cyber Incident?

Activate the plan – start the incident log and assemble IR lead, IT, security, legal, comms.

Contain – isolate affected systems, disable suspect accounts, block indicators.

Preserve evidence – keep devices powered, capture memory and disk, export logs, maintain chain of custody.

Communicate – brief stakeholders with verified facts via a single owner and channel.

Assess impact – confirm entry point, scope, data at risk and business impact.

Eradicate and recover – remove persistence, patch, reset credentials, restore from known good backups, reintroduce in stages with monitoring.

Document and notify – record actions and timings, meet contractual and regulatory reporting obligations, update playbooks.

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