TechBrain

Core Values, Culture and Amazing People    

Core Values

 

1. Be passionate and determined

2. Live “the TechBrain Way” – the experience our customers have, the unique process to deliver world class results, standardisation, documentation, best practices, managing expectations not tickets

3. Embrace and drive innovation and change

4. Pursue growth and learning

Our Culture

We want a culture we love. A culture that:

Creating a Company We Love

 
  • Quarterly team building event
  • JEDI Award (JEDI stands for “just effing does it”) Awarded to the individual that just quietly and selflessly does the right thing and moves us forward
  • Annual awards at Xmas Party – overall employee of the year (Trophy and Gift Vouchers)
  • Best Performer across entire business to leave an hour early on Friday (when work permits and non transferable)
  • “Ticklers” for being named in customer feedback & testimonials
  • Use end of week drinks as an opportunity to communicate company updates
  • Quarterly “Fedex” Innovation days – spend half a day, once per quarter, individually or in teams working on how we can be better with the understanding that everyone has to deliver next day (just like Fedex!)
  • Funky Sock Friday with funky socks as a gift to new team members and to each employee on their birthday (with a second pair for them to gift to a client)
  • Unlimited annual leave. The company will continue to provide 4 weeks paid leave. You can take as much unpaid leave as you like after that provided you discuss and agree it with us first
  • Ensuring we create an environment our team can thrive in along with the right tools to ensure they can Wow! the Customer.

Our Best Perk

We believe our best perk is amazing people. (but note: we are not a utopian workplace; we are not a perfect fit for everyone and not every amazing person is a great fit for us)

What Do We Look For

 

What makes people awesome for us? We value the following 5 attributes

  • Humble – self aware and respectful, sharing credit when things go well while shouldering responsibility when they don’t
  • Effective – measurably moves the needle and immeasurably adds value, just do things, are resourceful and take ownership
  • Adaptable – curious, lifelong learner
  • Remarkable – smart, helpful, energising
  • Transparent – open and honest with others and themselves

Courtney Smyth, Service Delivery Manager

How Do We Keep Amazing People

 

Like Netflix says: we’re a team, not a family. We hire, develop and cut smartly so we have stars in every position. Like Hubspot says: we don’t hire asses. We try really hard not to hire jerks.

We hire to elevate not delegate. We seek to bring people in that can teach us something so that we continually raise our average. We want to be as proud of the people we build as the company we build. To do that we need to invest in increasing individual mastery. People progress at TechBrain by gaining mastery as an individual contributor and making magic OR by providing spectacular support to those who are making magic.

What do we do to help people achieve individual mastery:

  • Learn from leaders (private talks that we will organise with thought leaders based on your requests)
  • Unlimited free books program (request a work related book and it will magically show up in your kindle – no expense sheets, no fuss, no mess)
  • Unlimited free coffee (take someone smart out for a coffee, learn something, expense it, no approval needed…just use good judgment)
  • Provide big challenges because amazing people don’t like average goals. This requires ongoing one on one effort. We’re prepared to do that because you are important.

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