Ask Yourself

Does your existing provider have a vision to be: The Most Trusted SME IT Support Department In Australia
  • 2018 Customer retention of 100% (based on service agreement clients)
  • 2018 Staff retention of 95% (based on voluntary resignations)
  • Industry Leading Net Promoter Score of 85 (based on over 315 customer reviews)
We’re committed to helping you understand the business impact of your technology decisions TechBrain’s customers are at the centre of everything we do. Our systems and processes are designed to better serve them, employee selection is made with customer needs in mind, internal staff training focuses on what is important to the customer, and the solutions we develop and deliver are driven by what will create the greatest value to the customer.

What Our Customers Say….

An absolute star. Consummate professional, extremely knowledgeable, and an absolute pleasure to work with. Above and beyond. What a fantastic experience it was working on this phone project.

Town of Mosman Park

In our opinion TechBrain are far and away the very best in the IT support service business. On several occasions we’ve successfully referred the team at TechBrain to other businesses and we will continue to do so with absolute confidence.

Allion Legal

Thanks for calling me regarding this. It could have eventuated in a disaster if you hadn’t picked it up. Not only that, but I feel like the 5 minutes we spent on the phone resolved a number of other issues that I have been struggling with for weeks. You are worth your weight in gold.

Michael’s Group

Directions have used the team to assist and solve all IT-related queries and monitor the maintenance of our computer hardware for several years now. The friendly customer service and extensive knowledge and expertise from the staff does not go unnoticed and is always appreciated. They provide a professional service and attend any computer-related enquiry without delay, allowing efficiency and productivity in our workplace.

Directions Workforce Solutions Inc.

Thanks for the fast response time.


Very helpful, listened to my issue and resolved it efficiently in a really timely manner.

Jindalee Resources

Very helpful and patient.

Salt Lake Potash

I always get great service. So easy to work with and a great service.

Southern Cross Orthopaedic Group

I am very appreciative for the speed and knowledge of your response. Can’t thank you enough.

Scott Print

TechBrain’s staff are friendly and helpful, and know how to explain complex IT solutions to our employees. We look forward to continuing our successful working relationship.

Ed Connect Australia

The TechBrain team consistently works hard to find the most efficient, cost effective solutions for our IT requirements. We are more than happy with the service – it is prompt, reliable and very user friendly. Fantastic staff, can’t fault them :).

Envision Medical Imaging

They have assisted with the IT needs of our art centre for over two years. Staff are friendly and helpful, and know how to explain complex IT solutions to our employees. Thank you very much to the team for your professionalism and support. We look forward to continuing our successful working relationship.

Martumili Artists

I am enjoying working so closely alongside with such amazing people, so willing to ensure all is covered. It has been excellent. Excellent service especially when we are at our remote sites with significant time pressures. 10/10

Perth Cardiovascular Institute

Consistently faultless support from TechBrain. My issue was addressed thoroughly and timely and in a friendly and professional manner. I would like to take this opportunity to commend all at TechBrain for their continued high standard of service.

Saint Bartholomews House

Excellent Service!


Excellent service and support.

Insight Clinical Imaging

Prompt service. Thanks.

Australis Oil and Gas

wasting your

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Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.