Ask Yourself

Does your existing provider have a vision to be: The Most Trusted SME IT Support Department In Australia
  • 2018 Customer retention of 100% (based on service agreement clients)
  • 2018 Staff retention of 95% (based on voluntary resignations)
  • Industry Leading Net Promoter Score of 85 (based on over 315 customer reviews)
We’re committed to helping you understand the business impact of your technology decisions TechBrain’s customers are at the centre of everything we do. Our systems and processes are designed to better serve them, employee selection is made with customer needs in mind, internal staff training focuses on what is important to the customer, and the solutions we develop and deliver are driven by what will create the greatest value to the customer.

What Our Customers Say….

“An absolute star. Consummate professional, extremely knowledgeable, and an absolute pleasure to work with. Above and beyond. What a fantastic experience it was working on this phone project.”

– Town of Mosman Park

“In our opinion TechBrain are far and away the very best in the IT support service business. On several occasions we’ve successfully referred the team at TechBrain to other businesses and we will continue to do so with absolute confidence.”

– Allion Legal

“Thanks for calling me regarding this. It could have eventuated in a disaster if you hadn’t picked it up. Not only that, but I feel like the 5 minutes we spent on the phone resolved a number of other issues that I have been struggling with for weeks. You are worth your weight in gold.”

– Michael’s Group

“Directions have used the team to assist and solve all IT-related queries and monitor the maintenance of our computer hardware for several years now. The friendly customer service and extensive knowledge and expertise from the staff does not go unnoticed and is always appreciated. They provide a professional service and attend any computer-related enquiry without delay, allowing efficiency and productivity in our workplace.”

– Directions Workforce Solutions Inc.

“Always outstanding support.”

– Orelogy

“Very helpful, listened to my issue and resolved it efficiently in a really timely manner.”

– Jindalee Resources

“Very helpful and patient.”

– Salt Lake Potash

“The TechBrain Crew are very friendly, respectful and best of all, if you’ve got a tech problem, they are very fast and know exactly what to do to get you back to work!! Yay!! Thank you TechBrain :)”

– Star Injury Management

“Problem was sorted very quickly and service was excellent.”

– Statewide Oil Distribution

“I am very appreciative for the speed and knowledge of your response. Can’t thank you enough.”

– Scott Print

“Knowledgeable and professional without the jargon talk.”

– Shire of East Pilbara

“TechBrain’s staff are friendly and helpful, and know how to explain complex IT solutions to our employees. We look forward to continuing our successful working relationship.”

– Ed Connect Australia

“The TechBrain team consistently works hard to find the most efficient, cost effective solutions for our IT requirements. We are more than happy with the service – it is prompt, reliable and very user friendly. Fantastic staff, can’t fault them :).”

– Envision Medical Imaging

“They have assisted with the IT needs of our art centre for over two years. Staff are friendly and helpful, and know how to explain complex IT solutions to our employees. Thank you very much to the team for your professionalism and support. We look forward to continuing our successful working relationship.”

– Martumili Artists

“I am enjoying working so closely alongside with such amazing people, so willing to ensure all is covered. It has been excellent. Excellent service especially when we are at our remote sites with significant time pressures. 10/10”

– Perth Cardiovascular Institute

“Consistently faultless support from TechBrain. My issue was addressed thoroughly and timely and in a friendly and professional manner. I would like to take this opportunity to commend all at TechBrain for their continued high standard of service.”

– Saint Bartholomews House

“Excellent Service!”

– Integra

“Excellent service and support.”

– Insight Clinical Imaging

“Cannot fault the team at Techbrain, all are very knowledgeable and know what they are doing each and every time we need help. Would highly recommend their services to anyone looking for a first class IT provider.”

– Creating Communities

“Prompt service. Thanks.”

– Australis Oil and Gas

“Prompt, courteous and effective service. Would definitely recommend Techbrain’s services. Thank you guys.”


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Looking for IT solutions in Perth? If your business is looking for a trusted IT partner with nationwide capability, TechBrain is here to support you.