TechBrain

NetAdmin Team – IT Systems Engineer (Level 2)

There are MSP’s and then there is TechBrain, the IT Expert’s MSP.

Company Background

TechBrain was founded in 2002 and has been growing ever since. We have a loyal and active client base of businesses, government and not-for-profit organisations from over 30 industries including health, professional services, mining, engineering, insurance and finance. Based in Perth, Western Australia, our company prides itself on understanding client problems and proactively delivering solutions to improve productivity and efficiency.

The Team

We are a vibrant socially minded group with a mission to tackle homelessness through active contribution to On My Feet and a vision to be the most trusted SME IT Department in Australia.

The Technical Group is made out of three teams that work together to provide outstanding support to our clients.- The Response Team, the NetAdmin Team and the Project Services Team.

Our Team Members are:

  • Client focused, creating strong relationships.
  • Able to explain tech to non-tech people.
  • Lovers of technology and learning, so they have diverse and varied IT skills and knowledge.
  • Able to work in a fast paced environment.
  • Excellent verbal communicators.
  • Generally not too bad at their written communication, but they are actively working to make improvements in this area. 😉
  • People who love being part of a great team, working together with common purpose and aspirations, whilst still creating opportunities to have fun.

The Opportunity

Due to continued growth we are seeking an additional passionate and experienced IT Systems Engineer to join our NetAdmin Team. This is an exciting opportunity to be part of a business that is continuing to grow strongly and poised to become the Managed Service Provider of choice for clients and employees alike. As a member of the NetAdmin Team you will have the opportunity to develop your technical and consulting skills whilst contribute directly to the success of the company by not only providing an excellent service to our clients and their team members, but by building outstanding client relationships to ensure that they feel like valued members of the TechBrain family, and we want you to join us!

More details on how TechBrain can supercharge your IT career can be found here: 

https://www.techbrain.com.au/join-our-team We are seeking a person who is not only passionate about technology but passionate about helping people, to join our amazing NetAdmin Team. Reporting to the Service Delivery Manager you will be based at our West Perth office working with our predominantly CBD based clients in the mid-market space (20-200 seats). This is the right role for a candidate that wishes to specialize in a career that delivers solutions to this market.

Responsibilities for these roles include:

  • Providing Level 2 IT Systems Engineer technical support to our clients by providing direct support either over the phone or face-to-face in the field to our clients to assist in desktop, software, server, network and other related infrastructure issues, installation, configuration, operations, maintenance and security;
  • Identifying improvement opportunities to our clients to ensure that they have peace of mind that their IT systems are reliable, up-to-date and secure; and
  • Adhering to and improving the Company’s technical standards, processes and documents.

An addition to Level 2 work, we expect that the successful candidate will actively working on developing their skill so that they can gain the experience required to become a competent Level 3 ITSE. However, it should be noted that all team members are expected to support each other to ensure that service levels to our clients are met, which does mean that at time you will be required to provide support that is technically “below” your level.

The successful candidates will have:

  • A funky pair of socks (but if you don’t, we will give you some when you start and, on your birthday).
  • Highly skilled client support and relationship management skills.
  • Relevant Tertiary Qualifications and MCSE or MCP certifications
  • A valid Manual Driver’s License
  • The ability to assist non-technical people understand technical aspects.
  • Exceptional planning and organisation skills.
  • High level written and documentation skills.
  • Ideally have experience in:
    • A MSP or external provider role and/or experience in providing detailed account of time for billing purposes
    • Microsoft Office 365
    • Microsoft Teams (Advantageous but not essential)
    • Sharepoint
    • Experience working within a management platform such as Labtech or Kasaeya (Advantageous but not essential)
    • Experience with Azure or IaaS (Advantageous but not essential).

How to Apply:

If after reviewing this advertisement you find that this role is a good match for your interests and passions, please send us an application containing a cover letter and resume. The cover letter should contain information as to:

  1. A description of your Office 365 and SharePoint skills, and
  2. A description of your home based IT environment.

What Happens after I Apply?

Suitable candidates will be required to submit an application form and conduct online technical testing. Candidate that meet our minimum technical skills will then attend a face-to-face interview in our offices in West Perth. All final applicants for this position will be asked to consent to a pre-employment medical and a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. Please do not apply unless you are committed to the entire process. This process is essential to ensure that we get the best match for both our team and the successful individual. Narelle Di Trento HR Manager 0419934896
*To be successful, the candidate will be required to provide evidence of claimed qualifications or experience and currently be able to work in Australia.*

The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • What’s your expected annual base salary?
  • Do you have a current Australian driver’s licence?
  • How many years’ experience do you have as a systems engineer?
  • How would you rate your English language skills?

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